Contract
American Business Solutions Inc.
Harrisburg, PA, USA
Hello This is Sheetal from American Business Solutions Inc. Urgently looking for IT HELP DESK SUPPORT for HARRISBURG PA location position is ONSITE so local candidates requried HOURLY RATE ON W2 -$ 17-$ 19 JOB DESCRIPTION : Role Description: Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications. Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system. Escalates issues in accordance with defined procedures. Assists users through problem solving steps. Uses technical databases to research problems, and talks with co-workers to research problem and find solution. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. Assists in coordination of changes, upgrades and new products, ensuring...