20 help-desk-it-support jobs found in Orlando, FL

Job#: 1247797 Job Description: Helpdesk Support Apex Systems, the nation’s 2 nd largest Information Technology staffing firm, is looking for a Helpdesk Support who excels in their role, and are committed to delivering an exceptional experience for our client's internal and external end users and clients. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We are looking for people like this to join our friendly, engaged, professional team. This is a 6 month contract potential to extend/hire in Orlando, FL. Please send your resume to Michelle Pavese at mpavese@apexsystems.com. Only qualified candidates who meet the below requirements will be considered. Address: remote after onsite training in Orlando, FL Position: Helpdesk Support Duration: 6 month contract potential to extend or roll permanent Job Description: Provide...

Job Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and...

3.3 Full-time 19 hours ago Full Job Description Job Description The Customer Service Associate position plays a key role in servicing our customers. The position is responsible for resolving customer needs by ensuring that the task and order requirements are detailed properly and completed timely. The CSA works directly with the Builder, the Masterbrand field Team and Subcontractors to problem solve any customer needs that may arise. Organizational Relationship The Customer Service Associate reports to the Operations Supervisor. Accountabilities Answer customer calls. Respond to all customer communication within 2 business hours of receipt. Diagnose and prescribe solutions to resolve customer concerns. Work with the FSR, Sales Representative, Builder, and Sub-Contractor to ensure alignment and expectations are met. Create service workorders in Salesforce for warranty appointments using phone, email, or web-based communications from...

3.6 6 hours ago Full Job Description Sales Support Executive - East Coast USA Location: East Coast - Florida or New York A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be. Due to continuing growth and development of our attractions and brands in the North American market, we are looking for a proactive Sales Support Executive – USA East to join our Global Trade team. Compensation for this opportunity starts at $40k/year. Attractions include: LEGOLAND New York, LEGOLAND Florida, Madame Tussauds New York, Madame Tussauds Nashville, Madame...

Overview of the position Change Healthcare is seeking a Technical Production Support/QA Analyst to perform both QA testing and Production Support on daily basis. Role involves developing testing programs, executing test plans, modifying test systems, and working with developers and QA teammates to research issues, perform root cause analysis and provide workaround. What will be my duties and responsibilities be in this job? QA: Execute test plans, scenarios, scripts, or procedures Test system modifications to prepare for implementation Develop testing programs that addresses areas such as database impacts, software scenarios, or usability Document software defects, using a bug tracking system, and report defects to software developers Identify, analyze, and document problems with program function, output, online screen or content Monitor bug resolution efforts and track successes. Create or maintain databases of known test defects Plan test schedules or...

3.0 Full-time 9 hours ago Full Job Description Overview of the position Change Healthcare is seeking a Technical Production Support/QA Analyst to perform both QA testing and Production Support on daily basis. Role involves developing testing programs, executing test plans, modifying test systems, and working with developers and QA teammates to research issues, perform root cause analysis and provide workaround. What will be my duties and responsibilities be in this job? QA: Execute test plans, scenarios, scripts, or procedures Test system modifications to prepare for implementation Develop testing programs that addresses areas such as database impacts, software scenarios, or usability Document software defects, using a bug tracking system, and report defects to software developers Identify, analyze, and document problems with program function, output, online screen or content Monitor bug resolution efforts and track successes. Create or...

3.6 Full-time 2 hours ago Full Job Description Company Description ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.® We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Job Description What you get to do in this role: Logging calls and incidents on the IT Service...

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting...

3.7 Part-time 10 hours ago Full Job Description Company: FedEx Freight Job Title: Service Center Support PT Job Requisition Number: RC519878 Job Family: FXF: OPS-OFFICE Time Type: Part Time Locations: 1850 East Landstreet Road Orlando, Florida 32824 POSITION OVERVIEW: Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: 1. Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages 2. Verify and complete required documentation and reports 3. Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating...

At Axiom Bank, we encourage you to aim for the sky and leverage your expertise and passion to excel. We are a growing, dynamic organization – this is an exciting time to get on board! We believe in the value of promoting a healthy work/life balance and are committed to recognizing the role everyone plays in our ongoing success. We offer the following benefits to our Full Time Employees: 12 Paid Holidays Generous Paid Time Off 4% Match on our 401(k) Medical, Dental and Vision Benefits 100% Company Paid Life, AD&D Insurance, Short and Long Term Disability Key Responsibilities and Accountabilities Engage customers through calls and secure messages to provide solutions and resolution to customer issues or concerns. Exceed customer satisfaction and call productivity standards. Demonstrate empathy and make a connection with customers to continue to earn their business. Research and resolve problems or errors. Provide product and service...

This Specialist will partner with the Leave, Benefits and Comp Team to manage multiple aspects of the leave process, benefit inquiries and compensation transactions. Duties/Responsibilities: General Administration – Work activities including filing, special administrative projects, data entry, spreadsheet input and creation Manage administrative duties associated with leaves including but not limited to: Reviewing, organizing, and responding to communications from vendors Answering both managers’ and employees’ questions regarding leave approvals Correspond with leave administrator (including sending salary information, demographic information, and retrieving secured informational emails to keep with employee file) Manage Service Now case management system, triaging and assigning tickets to team. Creating and analyzing reports from Service Now to identify inquiry themes and opportunities. Update employees’ Workday profile with approved leave changes from...

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! About the role: The primary function of the Support Associate is to effectively provide dependable and timely resolution to all product related technical issues experienced by Successfactors customers. The Support Associate may also interface with external and internal technical implementation teams which include System Administrators, Database Administrators, Application Developers, System Integrators, Third...

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Under limited supervision, processes policy support transactions to ensure insurance policies meet operational, legal and compliance requirements. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Analyzes, researches, classifies and completes incoming policy support transactions. May include, entering basic insured information into systems, clearing classification or submission errors, clearing vehicle suspensions, contacting agents for additional/missing information, processing policy cancellations/reinstatements and legal notices. Responds to and researches customer, state, or underwriting...

General Description The Seminole County Sheriff's Office is now accepting pre-screen questionnaires for the position of SENIOR PROGRAM SPECIALIST (EXECUTIVE-LEVEL ADMINISTRATIVE SUPPORT IN CORRECTIONS). This position is responsible for general technical, analytical or professional administrative work in support of the Captains in the Executive Suite within the Department of Corrections. All pre-screen questionnaires require a NOTARIZED (Download PDF reader) Background Waiver (Download PDF reader) included in the link provided and are to be uploaded to your pre-screen questionna i re. Transfer requests must be submitted before the closing date of Wednesday, July 6, 2022 . Typical Duties ILLUSTRATIVE DUTIES: The duties listed below are in addition to the duties assigned under the associated job description. The omission of specific work...

Job id#8388480 Kelly Services is seeking a professional Client Services Representative for a busy Facility near the Orlando International Airport. Pay-$17/hour Schedule- Mon-Friday 8am-5pm This is a temp to hire opportunity. SUMMARY The Client Services Representative s primary role is to provide an excellent frontline customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer and client training experience. TASKS AND RESPONSIBILITIES: The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned. Greet and welcome clients and guests at the front desk. Conduct center tours as required. Maintain visitor log and run Export Compliance as required. Responsible for client hotel and car accommodations, luggage tags. Provide client schedules by email, print, or...

Duties Responsible for updating and maintaining the organization's data in the TDA/staffing plan and EBS. Manage all personnel recruit actions for the organization. Tracks all to completion. Manage the PM AcqDemo process and serves as the pay pool data maintainer. Serve as the focal point for all military and civilian awards. Maintains records and tracks all awards to completion. Analyze problems and difficulties encountered in program development and provides guidance to other project management personnel, PEO STRI Directorates, other government agencies, and contractors. Assist in the collection, review, and analysis of program and project schedules, managerial reports, financial reports, and other pertinent data received from the Business Manager and Deputy Project Manager/Executive to determine program status. Perform management analysis surveys and studies of assigned programs with primary interest on the utilization of various types of personnel...

4.3 Full-time 2 hours ago Full Job Description Duties Responsible for updating and maintaining the organization's data in the TDA/staffing plan and EBS. Manage all personnel recruit actions for the organization. Tracks all to completion. Manage the PM AcqDemo process and serves as the pay pool data maintainer. Serve as the focal point for all military and civilian awards. Maintains records and tracks all awards to completion. Analyze problems and difficulties encountered in program development and provides guidance to other project management personnel, PEO STRI Directorates, other government agencies, and contractors. Assist in the collection, review, and analysis of program and project schedules, managerial reports, financial reports, and other pertinent data received from the Business Manager and Deputy Project Manager/Executive to determine program status. Perform management analysis surveys and studies of assigned programs with primary interest on...

3.4 Full-time 3 hours ago Full Job Description Position Description: If you seek a rewarding, high profile and challenging position supporting projects for the US Navy which requires technical rigor and will tap and build on your expertise, Serco has a great opportunity for you! This position will be on a dynamic team, supporting Team Submarine. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. John Cottingham, former submarine commanding officer, https://www.linkedin.com/in/johnmcottingham, leads this high-performing contractor team supporting NAVSEA. Team Submarine’s Submarine Program Offices are responsible for: The acquisition of the OHIO Class replacement and for identifying, assembling, managing, directing, and coordinating the resources required for the R&D, design, construction, Test and Evaluation (T&E) and Live Fire Test and Evaluation (LFT&E) of the...

This position will require the person to be onsite at least 2 days a week in Orlando, FL Pay Range for this position $125,000 to $165,000 per year Director of IT The IT Director will be responsible for all enterprise initiatives including Applications Development, Infrastucture, Helpdesk, Secruity, Storage, and Networking. Ideal candidate will have finance services experience. The right person will have a blend of leading development and infrastructure (security) teams and have experience working with other C-level executives. The Senior Director of Information Technology leads the organization’s technology efforts ensuring the availability and continuity of technology assets. In this role the incumbent is charged with providing the vision, oversight, and execution of the information technology strategy for the entire organization, which includes network infrastructure, technology platforms, telephony, enterprise applications, development, support systems hardware,...

This position will require the person to be onsite at least 2 days a week in Orlando, FL Pay Range for this position $125,000 to $165,000 per year Director of IT The right person will have a blend of leading development and infrastructure (security) teams and have experience working with other C-level executives. The Senior Director of Information Technology leads the organization’s technology efforts ensuring the availability and continuity of technology assets. In this role the incumbent is charged with providing the vision, oversight, and execution of the information technology strategy for the entire organization, which includes network infrastructure, technology platforms, telephony, enterprise applications, development, support systems hardware, cybersecurity, data integrity, and help-desk functions that support the organization’s long-term objectives, mission, and vision. Responsibilities: Build and lead a responsive team dedicated to helping the organization...