113 help-desk-it-support jobs found in Plano, TX

Position: IT Technician 3 Industry: Information Technology Location: Onsite Dallas,TX Hourly Pay Rate: $26.00 - $33.00 depending on experience Are you highly motivated, hard-working, and seeking to join a growth-focused environmental consulting & engineering firm? Are you looking for a company that will invest in your development and grow your professional skills? If so, consider a career with Apex. Powered by record sales, extraordinary client retention, strategic acquisitions, and an entrepreneurial spirit, Apex Companies is one of the fastest growing environmental consulting and engineering firms in the US. We take pride in keeping our clients happy and have earned numerous awards for project excellence. We continue to grow, and we want you to grow with us. Your Responsibilities as an IT Technician 3: Take calls and handle tickets documenting problems, researching, and resolving, supports VIP users Monitor systems for problems such as...

We are looking for L3 Technical Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. DSS/ Field Services Engineer Job Description Should have basic networking expertise (switching & Routing). Field Service Deskside engineers provide Level 3 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling. Responsibilities Provide Level 3 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update tickets with accurate and timely...

Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their...

Company Description At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing environment. Here, you will help lead our industry forward and make your career. Job Description As a valued colleague on our team, you will assist team members with managing the loan administration process, assessing operational risks, and coordinating strategic execution. In this role, you will assist in the day-to-day operations for managing loans and mortgage-backed security (MBS) pool transactions, and aid in monitoring customer (lenders, services, and internal partners) performance and ensuring data accuracy. THE IMPACT YOU WILL MAKE Responsibilities The Operations - Loan Management Support - Associate role will offer you the flexibility to make each...

We are looking for L2 Technical Support for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. DSS/ Field Services Engineer Job Description Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling Responsibilities Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries Install desktop/Laptop software using approved tools Troubleshoot operating system Troubleshoot connection issues with LAN/WAN Update tickets with accurate and timely records of work performed, and resolution detail Maintain and...

Company Description At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing environment. Here, you will help lead our industry forward and make your career. Job Description As a valued colleague on our team, you will assist team members with managing the loan administration process, assessing operational risks, and coordinating strategic execution. In this role, you will assist in the day-to-day operations for managing loans and mortgage-backed security (MBS) pool transactions, and aid in monitoring customer (lenders, services, and internal partners) performance and ensuring data accuracy. THE IMPACT YOU WILL MAKE The Operations - Loan Management Support - Associate role will offer you the flexibility to make each day your own, while working...

Job Title:  Applications Support (Partial Remote) Job ID:    22-36574 Location: Plano, TX        Duration:  6 Months Job Vacancies: 1   Note: Only W2 (No Corp-to-Corp) Remote till Covid-19 Job Description Develop tools and visualization to understand our customer experience and their product interaction Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles Develop solutions to automate manual development & operational task. Responsible for the availability, performance, change management, telemetry, and capacity management of their services Engage in with the development team throughout the life cycle to help build for reliability Take part in Root Cause Analysis and post-mortem to identify and eliminate gaps and improve service Analyzes usage and telemetry data to identify patterns to predict and prevent failure Constantly evaluate and test products specially before and after any change...

Reference # : 22-36574 Title : Applications Support (Partial Remote) Location : Plano, TX Experience Level : Start Date : 06/24/2022   Description Job Title:  Applications Support (Partial Remote) Job ID:    22-36574 Location: Plano, TX        Duration:  6 Months Job Vacancies: 1   Note: Only W2 (No Corp-to-Corp) Remote till Covid-19 Job Description Develop tools and visualization to understand our customer experience and their product interaction Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles Develop solutions to automate manual development & operational task. Responsible for the availability, performance, change management, telemetry, and capacity management of their services Engage in with the development team throughout the life cycle to help build for reliability Take part in Root Cause Analysis and post-mortem to identify and eliminate gaps and improve service...

Location: Plano, TX Description: Our client is currently seeking a Application Support Tester This job will have the following responsibilities: Engage with development teams throughout the life cycle of incident, ensure lessons learned are translated into automated or process adjust responses to help develop software for reliability and scale, ensuring minimal refactoring or changes Unix & Shell Scripting-Advanced Knowledge Code, test and deliver software to automate manual operational work Troubleshoot incidents, participate in blameless post-incident evaluations and ensure permanent closure of incidents Identify application patterns and analytics in support of better service level objectives Analyze self-healing and resiliency patterns and contribute to software which can use these outcomes Implement best in class monitoring frameworks to accomplish end to end flow monitoring and noiseless alerting 7x24 application support on shift rotation...

Plano 3 (31063), United States of America, Plano, Texas Senior Support Specialist At Capital One, you won’t be some IT person fixing things. You’ll be at a technology company building things. You’ll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We want you to be curious. We want you to ask “what if?” We may look like a bank, but we think like a tech company. A different kind of tech company. A tech company that writes its own code, develops its own software, and builds its own products. A tech company that engineers breakthrough customer experiences, bringing simplicity and humanity to banking. A tech company that’s making a difference for 65 million customers. As a Senior Support Specialist you will coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. In this critical role, you will summarize...

3.0 Full-time 3 hours ago Full Job Description Overview: Company Overview: Truth in Texas Banking. That’s what we’re about. Founded in 2010, we are one of the ten largest banks headquartered in the state of Texas. We became a publicly traded company in 2014 and in 2020 we were listed on Fortune’s 100 Fastest Growing Companies. Headquartered in Dallas, Texas, we’ve built a bank forever rooted in truth, transparency, and uncompromising integrity. We know our strongest asset is the passion, authenticity, and talent of our people. We focus on the growth and development of each team member to unlock potential to “Be Your True Self.” Our “True You” culture is made up of five pillars: Be Mindful Be Healthy Be Better Be Prosperous Be Faithful With this as our foundation, we’ve built a bank of people who are transparent, tell the truth, and act with integrity. We unite together in common purpose - caring deeply for our clients and communities,...

The Support Project Manager position is an internal facing position. The Support Project Manager understands the business needs of the Support Department and translates those needs into a plan to deliver successful results. The Support Project Manager is responsible for managing teams through all phases of the implementation which includes discovery, design, configuration, data conversion activities, implementation, monitoring, management, project budget, and results delivery for Courts and Justice. The Project Manager will work closely with Client Success, Development, Professional Services and Accounting staff to support and track the progress of projects utilizing MS Project while applying PMI's Project Management Body of Knowledge or similar project management methods. Responsibilities Manage and assume accountability for all aspects of projects related to delivery projects: Planning and tracking all project activity. Guide through release planning in support...

Company: KARL STORZ Endoscopy-America, Inc. (KSEA) Job Code: 11592 Pay Grade: US-B11 Description KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education. For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness. Travel will also be required up to 70-80%, Mon - Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs. I. Job Purpose and Core Tasks The Performance Support Specialist II supports product performance by performing various support duties of audio-visual and...

Location: Plano, TX Description: Searching for a Desktop Support Specialist for a Long-Term Contract  in Plano, TX Experience:  Undergraduate degree in a related field or the equivalent combination of training and experience.  6 months to two years' general business experience, including one year PC support or LAN administrator experience.  Strong skills of the following:  •Customer service skills.  •Written and verbal communication skills.  •Analysis and problem solving skills.    Requirements:  A background in customer service and organization skills if strongly suggested for technicians working the Tech Central Desk. Listed below is the expected working Intermediate knowledge of the following products & supporting infrastructure:    a.Preferable Certifications: i.A+  ii.Microsoft Certified b.Services: i.Active Directory  c.Operating Systems: i.Windows 7 , Windows 10 , Mac OS  ii.Mobile OS systems  d.ITSM tools: i.ServiceNow, Sail Point...

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Our Exciting Opportunity The Ericsson Networks organization is looking for skilled, enthusiastic System Administrators that will be responsible for deploying, upgrading, maintaining and supervising critical systems used for Ericsson Networks service delivery. You will have the chance to work on multiple technologies including 5G and work directly with Ericsson engineers in the field as well as end customers defining solutions and resolving issues in delivering services to our customers. Our family is very team oriented and support each other making...

Job Summary The role of the Academic Support Coordinator is to provide excellent customer service in coordinating the academic support processes for the MS/ Ph.D. MCB program and work with program leadership on the full cycle of a student’s matriculation from recruitment and admissions to alumni. Will collaborate across multiple teams and stakeholders to resolve student issues. Will be responsible for a variety of administrative and program duties, including course enrollment, graduate assistantships, data and records management, and student orientation/events. The position will provide opportunities for creative problem solving and innovation to help faculty and students succeed. Minimum Education and Experience Bachelor’s degree or an equivalent combination of education and experience. Four or more years of administrative office experience in an academic environment. Excellent computer skills with various programs and ability to work with specialized databases....

3.9 Full-time 2 hours ago Full Job Description Service Transformation Manager Qualification : BSc, BE, BTech/MCA (Optional) Responsibility : Stakeholder Management : Act as the Single Point of Contact for Problem Management process. Liaise with the Business and IT stakeholders (both internal and external) during Problem Management Process. Participate and provide updates on daily production support status calls and governance meetings. Service Management : Periodically validate escalation mechanisms that are put in place. Ensure relevant notification methods are configured in the system to notify –. a Users. b Level 2 teams in case of functional escalation. c Management in case of hierarchical escalation. In case of Major incidents –. a Establish teleconference bridges (both technology and business hotlines), involve relevant stakeholders and chair the discussions to successful closure. b Initiate all incident related notifications like...

3.9 Full-time 1 hour ago Full Job Description Service Transformation Manager Qualification: BSc, BE, BTech/MCA (Optional) Responsibility: Stakeholder Management: Act as the Single Point of Contact for Problem Management process. Liaise with the Business and IT stakeholders (both internal and external) during Problem Management Process. Participate and provide updates on daily production support status calls and governance meetings. Service Management: Periodically validate escalation mechanisms that are put in place. Ensure relevant notification methods are configured in the system to notify –. a Users. b Level 2 teams in case of functional escalation. c Management in case of hierarchical escalation. In case of Major incidents –. a Establish teleconference bridges (both technology and business hotlines), involve relevant stakeholders and chair the discussions to successful closure. b Initiate all incident related notifications like...

4.2 Full-time 3 hours ago Full Job Description We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! What you’ll do The Enterprise Support Advisor (ESA) is a client-facing role focused on driving customer success utilizing proactive outcome success plans. The ESA helps accelerate a customer’s journey to the cloud as part of the RISE with SAP motion. The ESA delivers ongoing guidance around business strategy and transformation topics to ensure customer...

Plano 3 (31063), United States of America, Plano, Texas Senior Support Specialist  At Capital One, you won’t be some IT person fixing things. You’ll be at a technology company building things. You’ll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We want you to be curious. We want you to ask “what if?”   We may look like a bank, but we think like a tech company. A different kind of tech company. A tech company that writes its own code, develops its own software, and builds its own products. A tech company that engineers breakthrough customer experiences, bringing simplicity and humanity to banking. A tech company that’s making a difference for 65 million customers. As a Senior Support Specialist you will coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. In this critical role, you will summarize issues...

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today. Position: Senior Software Engineer Location: ADDISON, Texas, 75001 Term: 12 months Day-to-Day Responsibilities: Lead moderately complex initiatives and deliverables within technical domain environments. Contribute to large scale planning of strategies. Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments. Review moderately complex technical challenges that require an in-depth evaluation of technologies...

Company: KARL STORZ Endoscopy-America, Inc. (KSEA) Job Code: 11592 Pay Grade: US-B11 Description KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education. For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness. Travel will also be required up to 70-80%, Mon - Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs. I. Job Purpose and Core Tasks The Performance Support Specialist II supports product performance by performing various support duties of audio-visual and...

Join Our Team! We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United. The Position Job Title Customer Experience Support Manager Job Description SUMMARY The customer experience support manager will oversee all aspects of the first- and second-line defense of Information Technology support. This will include, but is not limited to, staff scheduling and career development, oversight of the ITSM and knowledgebase, enterprise level communication, pattern recognition, root...

Company: KARL STORZ Endoscopy-America, Inc. (KSEA) Job Code: 11592 Pay Grade: US-B11 Description KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education. For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness. Travel will also be required up to 70-80%, Mon - Fri most weeks of the year with the potential for a weekend project every 6th week. Travel will be local when possible but it very well could be from coast to coast depending upon business needs. I. Job Purpose and Core Tasks The Performance Support Specialist II supports product performance by performing various support duties of audio-visual and...