4029 help desk support jobs found

Greetings from Sligo Software Solutions, Inc. !! This is Dasharatham from SLIGO. We have an urgent requirement for Mid-Level Help Desk Support position with our client. Title : Mid-Level Help Desk Support Location : Albany, New York Duration : 30 Months Client : NY State - NYS Department of Health Job ID: SLG - 19 - 10053 Respond by: 12/06/24 5:00 PM In-person Interview**** Description Desktop support position that will respond to all service requests and document the details of a user request or issue. Duties Respond to all service requests. Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 DOH staff, monitoring work queues, opening, updating and closing ITSM incidents. Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation. Acts as a single...

Full job description Position Description : Serco-NA is actively seeking a motivated individual to provide supervisory Help Desk support to end users on a variety of issues, be familiar with help desk concepts, practices, and procedures. In this role, you will work with our dynamic NexGen team to support help desk activities for the Air Force end users. You will play a critical role in ensuring the Civil Engineering community has excellent customer support for the TRIRIGA application across more than 200 bases worldwide. This position is a Hybrid Shift (8am cst – 5pm cst) Tuesday and Wednesday this position will work in a Serco office located in Montgomery Alabama Monday, Thursday, and Friday this position works remote In this role, you will: Identifies, researches, and resolves technical problems. Ability to work effectively as part of a large team and independently. Responds to telephone calls, emails and personnel requests...

JOB CODE TITLE POSITION # POSITION POSTING BEGIN POSTING END ITT011 Help Desk Support Spec 2 00109298 Unclassified 11/12/2024 11/15/2024 Jobcode: ITT011 Jobtitle: Help Desk Support Spec 2 Job Category: Administration Entry Salary: $33,672.14 Pay Grade Max: $50,350.29 Minimum Qualification: Vocational or Technical degree in computer applications, computer technology or a closely related area from an accredited college AND Six months of experience providing software or hardware customer support OR Two years of college coursework in computer applications, computer technology or a closely related area OR High school diploma or GED AND One year of experience providing software or hardware customer support of technical assistance to computer users. Preferred Qualification: Note: This position serves as the journey-level Operations Analysis...

< class="yVFmQd cS4Vcb-pGL6qe-KUvarc"> The Helpdesk role is to deliver support to end users on various types of systems, software, and hardware. A Helpdesk Technician will assist different technology managers on an entry to mid-level requests. This will include networking, Point of sale, and setting up hardware for meetings and events. Daily task will range from password resets to vendor support calls for system issues. Responsibilities> Help Desk Support will answer and troubleshoot calls from local and remote staff and perform basic system administration of microcomputer operating systems. Receives customer assistance requests, log requests into tracking system, and assign, plan, and schedule tasks Tests, integrates, and maintains project specific hardware and software in a multi-platform Local Area Network (LAN) or Wide Area Network (WAN) environment. Maintains all hardware, software, and resource databases related to IT operations including:...

JOB CODE TITLE POSITION # POSITION POSTING BEGIN POSTING END ITT010 Help Desk Support Spec 1 00109356 Unclassified 11/12/2024 11/26/2024 Jobcode: ITT010 Jobtitle: Help Desk Support Spec 1 Job Category: Administration Entry Salary: $29,519.63 Pay Grade Max: $45,283.37 Minimum Qualification: Vocational or Technical degree in computer applications, computer technology or a closely related area from an accredited college OR High school diploma or GED AND One year of experience providing software/hardware customer support or technical assistance to computer users. Preferred Qualification: Note: This position serves as the entry level Operations Analysis Technician at a state prison. This position provides assistance to computer system users. Answers questions or resolves computer problems for clients primarily in person, but also via...

Reports to IT Manager Work Schedule Full time/40 hours a week/M-F/Some evenings & weekends Work Location Downtown Los Angeles/Hybrid; currently 4 days required on-site each week Status Non-Exempt Compensation $33.50-$34.20/hour, equivalent to $69,680-$71,136 annualized Benefits Eligible Department Information Technology About The Company At Center Theatre Group, we believe theatre creates an extraordinary connection between artists and audiences. As one of the nation’s most influential non-profit theatre companies, we provide the broadest range of theatrical entertainment in the country at the Ahmanson Theatre, the Mark Taper Forum and the Kirk Douglas Theatre. Whether it’s producing new work through our robust artistic development programs or engaging people of all ages and backgrounds across Los Angeles through our community and education programs, we put theatre at the center of it all....

One of our clients in Los Angeles, CA is looking for a Help Desk Support Technician . Title: Help Desk Support Technician Location: Help Desk Support Technician Duration: 6-12 months+ Hourly: $30 - $32 per hour (W2) Scope: Looking for Level 2 Engineer with Ticketing experience The FE will complete the following work onsite: Provide support L1/L2 and basic troubleshooting Work will be an onsite work Required Skills: At least 4-5 years of Level 1/2 Support experience with Windows Operating systems Hands-on experience with Ticket experience Experience with Imaging, SCCM, Active Directory and 365 suites would be a huge plus Experience in providing support to Desktop, Laptop, Hardware and Software Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description...

Full job description JOB CODE TITLE POSITION # POSITION POSTING BEGIN POSTING END ITT011 Help Desk Support Spec 2 00109795 Unclassified 11/7/2024 11/21/2024 Jobcode: ITT011 Jobtitle: Help Desk Support Spec 2 Job Category: Administration Entry Salary: $33,672.14 Pay Grade Max: $50,350.29 Minimum Qualification: Vocational or Technical degree in computer applications, computer technology or a closely related area from an accredited college AND Six months of experience providing software or hardware customer support OR Two years of...

Job title: IT Technical Support Specialist Location: Milledgeville, GA Duration: 7 months Job Description: Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes & designs software modifications to meet users' needs. IT Technical Support Specialist This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth. Objectives of this role Maintain essential IT operations, including operating systems, security tools, applications, servers,...

Job Title: Help Desk/ Admin Assistant Location: Toowoomba Company: Freedom IT We are seeking a casual Help Desk/ Admin Assistant to join our team and provide support to our clients. The ideal candidate will be responsible for assisting with troubleshooting technical issues, providing basic IT support, and ensuring customer inquiries are addressed promptly. If you have a passion for technology, excellent communication skills, and a desire to help others, we want to hear from you. This position is a bit of an ‘all rounder’ role providing some great learning opportunities and would perfectly suit someone aiming to transition from an administration role to IT. Responsibilities: · Assist clients with technical issues, including software installations, troubleshooting, and system configurations. · Respond to customer inquiries via phone, email, or in person, providing courteous and timely support. · Document all support interactions and resolutions in the help desk ticketing...

*s and s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations. Tier 2 technical support for hardware and software Experience with call tracking and ticketing software Provides user training, documentation, manuals Managing and assigning support issues Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity. Report this job Dice Id: acclaim Position Id: 8434503

Job Summary: Provides phone, chat and web support for business and IT customers technical issues and service requests. Records problem symptoms and information for escalation of the more complex problems to higher level support. Maintains knowledge of relevant products and service offerings to provide accurate solutions. Acts as representative of technical services to customers. This role is currently 100% virtual, subject to change. Essential Job Functions: Provides basic service desk support for issues and service requests related to hardware, software, network/mainframe connectivity and application support within an enterprise support team. Acts as a representative of technical services to customers. Initiates, escalates, and resolves incidents and/ or service requests. Conducts timely 1st level problem determination for incidents using documented procedures. Acquires and maintains up-to-date knowledge of relevant product/service offerings and support procedures...

Help Desk Technician Jacksonville, FL Clearance: Ability to obtain and maintain a DOD Clearance Rate: $28 to $31 an hour Have you provided On-site technical support? Have you been part of a team to upgrade software, hardware, including moving equipment, maintenance, and adding software to a system? We are seeking a team member who is able to complete PC refresh support consisting of imaging PCs, installing software and deploying to users! In this role the ideal team member will follow all company's filed procedures and protocols to ensure compliance with client contracts. Skills Required Proficient with a variety of MS Operating Systems: Win11, Win 10, Win 7 Troubleshooting skills for applications running on MS Windows based platforms (Office, browsers, printers, etc). Comptia A+ Certification preferred Experience Required Basic understanding of networks Desktop/Laptop hardware repair Experience with Microsoft AD Knowledge in Asset Management Excellent...

Help Desk Technician Jacksonville, FL Clearance: Ability to obtain and maintain a DOD Clearance Rate: $28 to $31 an hour Have you provided On-site technical support? Have you been part of a team to upgrade software, hardware, including moving equipment, maintenance, and adding software to a system? We are seeking a team member who is able to complete PC refresh support consisting of imaging PCs, installing software and deploying to users! In this role the ideal team member will follow all company's filed procedures and protocols to ensure compliance with client contracts. Skills Required Proficient with a variety of MS Operating Systems: Win11, Win 10, Win 7 Troubleshooting skills for applications running on MS Windows based platforms (Office, browsers, printers, etc). Comptia A+ Certification preferred Experience Required Basic understanding of networks Desktop/Laptop hardware repair Experience with Microsoft AD Knowledge in Asset...

Full job description Location: North Adams, MA Category: Student Employment Posted On: Wed Nov 13 2024 Job Description: Provide technical support over the phone and in person to members of the campus community that contact the Help Desk. Work as part of a customer service oriented team of primarily student employees. Be the primary point of contact for student-related IT support issues. Perform initial troubleshooting of student laptop computers. Assist students with network-related hardware and software problems (e.g., connecting to the dorm network or wireless network). Facilitate and/or administer the repair of student computers. Answer student phone calls and provide tech support via phone. Assume Lab Monitor duties at times when needed. Job Requirements: Required Qualifications: Matriculated incoming or current MCLA student Skilled computing knowledge Preferred Qualifications: Strong interpersonal and communications skills. Experience in...

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills and Experience Desired Experience: Computer OS/Peripherals troubleshooting Handling Different PC Operating Systems ( Windows 7/8 and 10) Performing Hardware Software Installation ( understanding of deployment tools like SCCM) Basic knowledge of SOE and group policies Printer support Good knowledge of MS Office tools installation & troubleshooting Excellent customer service and people skills Field experience supporting a variety of technologies and services Advanced...

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills and Experience Desired Experience: Computer OS/Peripherals troubleshooting Handling Different PC Operating Systems ( Windows 7/8 and 10) Performing Hardware Software Installation ( understanding of deployment tools like SCCM) Basic knowledge of SOE and group policies Printer support Good knowledge of MS Office tools installation & troubleshooting Excellent customer service and people skills Field experience supporting a variety of technologies and services Advanced...

The position is fully onsite at SCI Chester (500 E 4th St, Chester, PA 19013) JD: Help Desk tier 2 Technical Support for Hardware & Software. 5-year's exp. Job# 749301 Client: State of PA, Dept. of Correction, Chester, PA Rate: $30/hour on C2C or $25/hour on W2 Help Desk Analyst, Tier 2 technical support for hardware and software with 5+ years of experience . The position is fully onsite at SCI Chester (500 E 4th St, Chester, PA 19013). The Help Desk Analyst provides Helpdesk Level 2 Support by performing the skills listed below. Role Description: Manage expectations at all levels: customers/end users, executive sponsors. Ensure quality standards are followed. Monitor the team s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. Act as the escalation point for high priority support issues. Able to make recommendations on policies on system use and...

Full job description Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Roles and Responsibilities: Roles and Responsibilities: Minimum of two to three (3-5) years of direct PC and Laptop hardware service experience. The tech will also have basic knowledge of network devices. Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role Skilled in desk side support and PC break/fix including administration of Windows O/S and Basic skills on desk side support for smartphones,...

The Support Technician provides remote and onsite support to clients of Infotect Design Solutions. Responsibilities include delivering superior customer service in a variety of technology scenarios requiring analytical and problem-solving skills. Client environments may range from small single office businesses to multi-site wide area networks of large companies. The Support Technician will often take lead in initial support/ticket response and follow-through client communications. While working with clients, the Support Technician must be effective with troubleshooting, problem solving, communication and situational awareness. The majority of support work is performed remotely using software tools. Periodic assignments will require travel to client sites to deliver services. In regular communication and under the supervision of the Administration team, the Support Technician will provide core services and monitoring to managed service clients. The Support Technician will also be...

Title: Computer Operator Location: Los Angeles, CA Onsite Responsibilities: Answer Help Desk calls and provide excellent customer service to computer users. Assess first-level problem determination and provide resolution. Assign work order tickets to the appropriate second-level support. Perform systems administrator functions, including creating user accounts, granting appropriate access and monitoring systems scheduled jobs. Troubleshooting system operations and monitoring disaster recovery backup system as well as schedules. Inputting and retrieving data. Assist with processing IT equipment salvage. Perform related duties with internal customers and Information Technology staff. Requirements Two to five years of working experience in roles such as Help Desk Computer Operator, Data Entry Operator or IT Support Specialist. Experience and proficiency in the use and support of MS Office applications, Windows OS, job scheduling...

Position: Technical Support Analyst Location: Atlanta GA Scope of work Proactive management and prioritization of service requests and incidents leveraging ServiceNow ticketing system. Provide a tiered resolution model for satisfying service requests. Work with subject matter experts for tier 3 requests requiring specific domain knowledge. Provide service desk support for end-users via phone, email, chat, and ServiceNow. Note: operational enhancements will be implemented to reduce/end the need for call center support and introducing a technology-first model including an interactive voice response (IVR) system. Provide technical support to: o Diagnose and resolve complex hardware and software issues. o Provide end-user support for desktops, laptops, printers, and other peripherals. o Install, configure, and upgrade operating systems and software. o Setup users accounts and permissions after imaging process. Work with AIM leadership to improve the...

IT Support Help Desk Technician - Tallahassee, FL (Full-Time) Thomas Howell Ferguson P.A. CPAs (THF) is a growing, regional, Top 200 public accounting firm with an ever-expanding reach. Although THF was founded in June of 1993 to acquire the office of Ernst & Young (EY), our firm’s roots date back to the early 1970s. Since our inception, THF has grown to over 150 team members, providing clients with a full range of traditional accounting, auditing, and tax services complemented by comprehensive consulting and advisory resources. We are clients of the RSM Professional Services+ Practice. As a client, we have access to the Professional Services+ Collaborative, a globally connected community that provides access to an ecosystem of capabilities, collaboration and camaraderie to help professional services firms grow and thrive in a rapidly changing business environment. As a participant in the PS+ Collaborative, we have the opportunity to interact and share best...

Position: IT Help Desk Engineer Location - Downtown Manhattan, NY (onsite) Duration - 24 months Note: This is an onsite 5 days per week at Downtown Manhattan, NY Qualifications: Bachelor's or master's degree in computer science, Information Technology plus System Administration experience required. 10+ years of network administration and system administration work experience. System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus Strong knowledge of SonicWALL firewalls environment is a Must. Strong knowledge of systems and networking software, hardware, and networking protocols. Strong knowledge of implementing and effectively developing Helpdesk and IT operations best practices. Responsibilities: Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization. This includes deployment, configuration and...