Full time
Cushman & Wakefield
New York, NY, USA
Job Title Hospitality Specialist Job Description Summary Under the supervision of the Management Team (Operations Manager Guest Facility/Assistant Operations Manager Guest Facility), the Hospitality Specialist is responsible for overseeing all operational aspects of the Front Desk. This role ensures the highest level of customer service and professionalism for all hotel guests and building residents, including timely responses to and resolution of any requests or concerns. Job Description ESSENTIAL JOB DUTIES: Greet all building occupants in a professional manner and ensure security and safety for all. Register and assign rooms to guest of the hotel facility, call building occupants to announce the person(s) who are visiting/delivering to the apartment. Create reservations per guest requests and availability. Verify customers’ credit and establish how the customer will pay for the accommodations. Handle all incoming calls, including guest and tenant...

