Contract
MindSource
Austin, TX, USA
Title: HR Business Partner/Generalist II (People Support Sr. Specialist) Location: Austin, TX or Raleigh, NC Duration: 12 Months Responsibilities: Responds to inquiries from employees, managers, and People team members through phone or email all through case management system Uses a variety of tools and resources such as knowledge bases to handle inquires within service level agreements (SLA) Collaborates with stakeholders, leadership and peers on a range of activities to resolve unique and complex employee support needs and recommended process improvements Records all inquiries and resolutions in a customer relationship management system (Service Now) using the defined way of working according to established guidelines Proven ability to drive resolution on a wide range of complex benefits and time away related topics Ability to build strong partnerships and work collaboratively with partners and People team colleagues...