Full time
Cigna
Bloomfield, CT, USA
Role Summary The HR Operations Senior Manager leads enterprise-wide HR service delivery, partnering closely with internal teams and external providers to ensure exceptional service quality, strong analytics, and continuous improvement. This role directs key operational areas—including Workday and ServiceNow optimization, workforce administration, unemployment processes, and Health & Welfare support—while ensuring alignment with HR and COE strategies. The manager enables a seamless, employee-centered experience and drives operational excellence across global HR services. Key Responsibilities Lead and manage outsourced Tier 1 and Tier 2 HR service delivery (Alight/Strada), including customer service, Workday/SNOW optimization, benefits, payroll, leaves, workforce administration, and unemployment. Oversee Tier 3 escalations to ensure timely, accurate resolution and a positive employee experience. Ensure operational readiness and flawless execution of...

