Ryder
Harrisburg, PA, USA
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)\ SUMMARY The Manager Nat'l Inside Account NIAM will be responsible for daily client interaction with approximately 200-225 Ryder National Account locations. The NIAM will serve as the primary point of contact for the management of these locations. Their responsibility will be to ensure that the local field operations and rental teams deliver customer support services according to the service level agreement (SLA) and exceed the National Account's overall expectations. The NIAM will follow the guidance of, and work within the parameters set forth by, the assigned Director of National Accounts (DNA). Responsible to maintain branch-level customer relationships and ensure customer satisfaction as it pertains to all facets of the business: operations, rental, and sales Under the direction of the DNA, the NIAM will provide customer support, seek and coordinate issue...