Windstream
Remote (Frankfort, KY, USA)
Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better. As part of the Kinetic family, you'll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network. Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better every day. _____________________________ About the Role: The Specialist II handles escalations from Specialist I personnel, technicians, and direct end-user customers, resolves complex problems through effective coordination and facilitation with other support teams of complex Internet or data network problems. What You'll Do: Answer incoming calls, support emails, and chats during...