Contract
Experis
Celebration, FL, USA
Title: IT Support Specialist (Tier 1) Location: Remote Type/ Duration: 3-month C2H, then Direct Hire The Technical Support Specialist will be a part of the IT Support team providing excellent customer support for all Tier 1 hardware/software related issues and requests. Qualifications & Requirements 1-2 years working experience in a Technical Help Desk Environment providing Tier 1 phone support to a large customer base 1-2 years work experience in customer services support or equivalent 1-2 years experience supporting the following hardware and software: PC, Macintosh, iPhone, Printers, MS-Outlook, Windows 7, Windows 10, MS-Office 2013 and 2016 (Office 365) Strong customer service skills Duties & Responsibilities Troubleshooting hardware, software, and/or network operating problems and involves proper technical resources to ensure resolution Applies understanding and knowledge of Information Systems products and services...