Full time
Ply
New York, NY, USA
About Ply Ply builds software that helps home service contractors run better businesses — starting with inventory management. We serve the trades: HVAC, plumbing, electrical. We help contractors get control of their materials, reduce waste, and run more profitable operations. We're a close-knit team of builders who care deeply about our customers and the details that make their lives easier. We're headquartered in New York City and backed by leading investors. The Role We're looking for a Lead CSM who is a standout individual contributor and a natural team elevater. You'll own a high-impact book of Mid-Market and Enterprise accounts while acting as a player-coach — helping the team sharpen their craft without losing your own customer ownership. This is not a step into management. You'll stay hands-on, stay close to customers, and help shape how Customer Success operates as we scale. What You'll Do • Own and grow a book of Mid-Market and...

