Full time
Mortgage Connect
Remote (Denver, CO, USA)
The primary function of Manager, Operational Risk and Quality is to support the identification and remediation of process failures and control gaps. Issues are identified by the company’s issue management program or via process audits. Issues are identified, categorized, tracked, remediated, and reported via a formal Incident Corrective Action Report (ICAR). What You Will Do Support ICAR process by working with business to ensure that all issues have been fully remediated. Test business remediation plans to ensure processes continue to work as expected over time. Work with business to identify and test controls. Support trend analysis and reporting. Perform periodic and targeted reviews of specific templates and processes to ensure ongoing compliance. Assist in the maintenance and development of Standard Operating Procedures (drafting missing SOPs, updating existing SOPs, and performing annual governance review). Support the Document Generation and...