Oracle
Remote (Concord, NH, USA)
Job Description Accountable for providing Oracle Partners and Customers with guidance and support needed throughout implementation to ensure successful and most effective use of Oracle's products and related implementation services. Enhance Customers' use of Support Services, drive a high degree of satisfaction, referenceability and protect/enhance revenue streams. Advocate for Partner/Customer and become a trusted advisor, and ensure timely issue resolution. Key Focus: This position will be responsible for providing Partners and Customers with the guidance and support needed based on their needs. It could be throughout the full life cycle of implementation to ensure successful and most effective use of Oracle's products or it could be one-off situations where Partner/Customer facing a showstopper issue needs quick resolution to be able to go-live with their implementation. In addition, this position will be a leader in ensuring overall Customer satisfaction....