Oracle
Boston, MA, USA
Job Description NetSuite is seeking a highly motivated, results-oriented Senior Customer Success Insights Analyst to join the Global Customer Operations team. This pivotal role is responsible for transforming customer data into clear, actionable insights that shape the strategies driving our customers' engagement, satisfaction, and long-term success. As an Insights Analyst, you will analyze customer behaviors and business trends, define and standardize KPIs, measure the effectiveness of our Customer Success initiatives, and present compelling recommendations to leaders across the company. Your analyses will empower decision-makers, influence business outcomes, and directly contribute to improving the overall customer experience. The ideal candidate is analytical, collaborative, and thrives at the intersection of data, business, and relationships. The ideal candidate is comfortable with ambiguity, adept with business intelligence tools and data models, enjoys solving complex...


