Full time
Jerry
San Francisco, CA, USA
You could work anywhere. Why us? Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size). Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, Nerdwallet, a16z, etc. Disrupt a massive market and take us to a $5B business in the next few years. Be immersed in a talent-dense environment and greatly accelerate your career growth. About the opportunity: We are looking for a data-driven Senior Manager, BizOps and Strategy to own our sales & customer service operations teams P&L – overseeing people, processes and systems – and drive improvements in three key areas: Operational Cost per Customer, Speed of Customer Request Fulfillment, and Customer Satisfaction. You will elevate our customer experience through leveraging automation, our in-house GenAI chatbot & voicebot technology, optimizing workflows, streamlining onshore & offshore...