Oracle
Concord, NH, USA
Job Description Customer Success Services (CSS) is hiring a Principal Technical Account Manager to become a trusted customer advisor to guide and support the full life cycle implementation of Oracle products and related implementation services maximizing the customer's use of Support Services, driving satisfaction, referenceability and protecting/enhancing revenue streams. This role will be primarily focused on delivery of our SaaS/cloud related services including Cloud Priority Support, Mission Critical Support for SaaS and Mission Critical Administration for our State, Local Government and Higher Education (SLED) customers. Additionally, the TAM will deliver and oversee other CSS services as required for customers running on variety of platforms and applications. Responsibilities Accountable for providing customers with the guidance and support needed throughout the full life cycle of implementation and on their journey to the cloud to ensure successful and most...