Ensono
Remote (Indianapolis, IN, USA)
Senior Service Delivery Manager – Central Time person preferred or Dallas / RemoteRemote - United StatesJR011766 Primary Responsibilities: + Acts as a client advocate and a point of escalations for client service delivery needs. + Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono’s’ operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met. + Actively identifies, captures, and communicates operational risks, insights, opportunities, and efficiencies. Develops and executes improvement plans from discoveries. + Partners with assigned Ensono support resources to capture important client data and conducts analyses to identify issues and track progress against the client’s business outcomes. This may include analyzing the health/wellness of the client’s environment, data on...