1085 service desk analyst jobs found

Service Desk Analyst Hybrid in Pensacola, FL W2 Contract Mindseeker is looking for a Service Desk Analyst to support one of the top financial institutions in the country. Essential Job Functions Identify incidents impacting multiple people, services or members, and to report effectively on the conditions in an accurate manner. Will be required to manage 10 different personal password accounts with different expirations and policy requirements used nmto reset customers passwords upon request. Troubleshoot components like hardware (PC, monitor, phones, printers, etc.), client software (process ending, setting changes, uninstall/reinstall), and web browsers (clearing cache, policy updates, settings) Minimum Requirements 3 years experience in a Service Desk environment A professional environment; not distracting, noisy, call center ready Direct router/modem connection (No wifi) ISP with stable connectivity (No mifi)...

Stefanini Group is looking for Service Desk Analyst for a globally recognized company in Miami, FL! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at (248) 728-2627/Alfher.Hidalgo@stefanini.com for faster processing. Thank you! The Technology Service Desk Analyst will be based in the Miami, FL office. Under the supervision of the Senior Delivery Technology Manager (SDTM), they will be responsible for: Promote 'customer first' approach with all interactions. Provide 1st Level technical support and expertise to end-users across all areas of Technology service delivery (desktop, applications, network, information management), including the installation and configuration of hardware, software and peripheral devices. Identify, prioritise and resolve support problems by providing telephone-based, in-person, hands-on and/or remote support (incident management). Management and ownership of problems through to resolution....

We have a permanent full-time (40 hours per week) opportunity for a Service Desk Analyst to provide first level support to a range of customer queries relating to the COVID Data Repository (CDR) and other systems within the public health surveillance architecture stack. In this role you will be involved in accurately understanding issues, recording, resolving and escalating as appropriate, to ensure customers and clients receive swift resolution to their issues. You will also interpret user problems and interrogate databases in clair, REDCap and Episurv for potential solutions. You'll also provide inter-departmental collaboration by escalating unresolved issues to appropriate support functions. Kia angitu koe | About you To be successful in this role you will have: A related tertiary qualification in IT support or Laboratory Systems. Previous support experience within a service desk or helpdesk environment, providing L1 IT support. Experience with configuration of...

We have a permanent full-time (40 hours per week) opportunity for a Service Desk Analyst to provide first level support to a range of customer queries relating to the COVID Data Repository (CDR) and other systems within the public health surveillance architecture stack. In this role you will be involved in accurately understanding issues, recording, resolving and escalating as appropriate, to ensure customers and clients receive swift resolution to their issues. You will also interpret user problems and interrogate databases in clair, REDCap and Episurv for potential solutions. You'll also provide inter-departmental collaboration by escalating unresolved issues to appropriate support functions. Kia angitu koe | About you To be successful in this role you will have: A related tertiary qualification in IT support or Laboratory Systems. Previous support experience within a service desk or helpdesk environment, providing L1 IT support. Experience with configuration of...

Whanganui DHB is committed to increase the diversity of our workforce, and actively focus on employing and building a sustainable Māori workforce which supports our pro-equity commitment. Ngā Uarātanga | Our Values · Aroha - The value of love, respect and empathy, demonstrating compassionate and non-judgemental relationships. · Kōtahitanga - The value of unity and vision sharing where we demonstrate trust and collaboration. · Manaakitanga - The value of respect, support and caring where we demonstrate doing our very best for others. · Tino Rangatiratanga - The value of self-determination where we empower individual/whānau choice. Ko te kaupapa | About the role Te Whatu Ora, Whanganui focus is on our community and our people. We are currently seeking an experienced and motivated permanent full-time Service Desk Analyst within the Data and Digital Services department to provide 1st level support to a wide range of customers. You will share responsibility for managing...

Contact Email : shane.driver@empiregroup.com.au Location : Sydney CBD Job Type : Permanent Job Salary : $75000 - $90000 per annum ***Permanent role – Service Desk Analyst – Sydney *** The company We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The Sydney office currently has 800+ people and they are looking for a strong IT specialist with exceptional customer service skills The services provided by our IT Service Desk team include ad-hoc end user and desktop support via the Service Desk, through phone calls or in person; systems operations, records administration as well as second level technical support. Responsibilities Assisting Partners and staff with any problems and queries regarding the use of IT hardware, software, and other equipment Technical troubleshooting and problem resolution Various network and administrative tasks:...

Whanganui DHB is committed to increase the diversity of our workforce, and actively focus on employing and building a sustainable Māori workforce which supports our pro-equity commitment. Ngā Uarātanga | Our Values · Aroha - The value of love, respect and empathy, demonstrating compassionate and non-judgemental relationships. · Kōtahitanga - The value of unity and vision sharing where we demonstrate trust and collaboration. · Manaakitanga - The value of respect, support and caring where we demonstrate doing our very best for others. · Tino Rangatiratanga - The value of self-determination where we empower individual/whānau choice. Ko te kaupapa | About the role Te Whatu Ora, Whanganui focus is on our community and our people. We are currently seeking an experienced and motivated permanent full-time Service Desk Analyst within the Data and Digital Services department to provide 1st level support to a wide range of customers. You will share responsibility for managing...

Te tūnga | The role We have a permanent full-time (40 hours per week) opportunity for a Service Desk Analyst to provide first level support to a range of customer queries relating to the COVID Data Repository (CDR) and other systems within the public health surveillance architecture stack. In this role you will be involved in accurately understanding issues, recording, resolving and escalating as appropriate, to ensure customers and clients receive swift resolution to their issues. You will also interpret user problems and interrogate databases in clair, REDCap and Episurv for potential solutions. You'll also provide inter-departmental collaboration by escalating unresolved issues to appropriate support functions. Kia angitu koe | About you To be successful in this role you will have: A related tertiary qualification in IT support or Laboratory Systems. Previous support experience within a service desk or helpdesk environment, providing L1 IT support. Experience...

Service Desk Analyst - RPS Group Location: Brisbane, Qld Sydney, NSW We have 2 opportunities (1x Brisbane, 1x Sydney) available in our IT team, this pivotal role provides frontline technical support for hardware, software, networking and other PC related technologies across multiple offices, both locally and globally. About the role Provide technical frontline support via the Fresh Service portal, phone, email or in person to all RPS colleagues Utilise RPS' ITSM and support toolsets, evaluate, prioritise, record and manage incidents and service requests in accordance with RPS' defined process framework Ensure that all technical incidents and requests are resolved within the defined SLAs Create user accounts and configure hardware for all new hires/replacements Provide audio and video equipment support to the offices and conference rooms Be accountable for achieving 1st level fix rate by developing and maintaining a good overall knowledge of the Technology...

Te tūnga | The role We have a permanent full-time (40 hours per week) opportunity for a Service Desk Analyst to provide first level support to a range of customer queries relating to the COVID Data Repository (CDR) and other systems within the public health surveillance architecture stack. In this role you will be involved in accurately understanding issues, recording, resolving and escalating as appropriate, to ensure customers and clients receive swift resolution to their issues. You will also interpret user problems and interrogate databases in clair, REDCap and Episurv for potential solutions. You'll also provide inter-departmental collaboration by escalating unresolved issues to appropriate support functions. Kia angitu koe | About you To be successful in this role you will have: A related tertiary qualification in IT support or Laboratory Systems. Previous support experience within a service desk or helpdesk environment, providing L1 IT support. Experience...

Service Desk Analyst - Japanese speaking · Leading Software Company Delivering Cloud Computing Platform · Contract opportunity: possibility of extension/conversion to permanent · Must have business level Japanese proficiency · Offering $46/hr including super · Remote work/Can be based anywhere in Australia. About the role: This position is based in Australia and working with our Japanese support team on cases raised by our Japanese customers in Japanese. The hours would be between 10 am and 6 pm, AEDT, Monday to Friday. Responsibilities: · Act as the initial reviewer of arriving incidents for the determination of correct assignment group and categorization · Work with tools, other dispatchers, team leads, and managers to determine the best person to handle the incident. · Seek to evenly distribute the workload as well as allow for case assignments to meet Service Level Agreements. · Monitor incoming queues and transfer queues for new incidents and...

Service Desk Analyst – Japanese speaking · Leading Software Company Delivering Cloud Computing Platform · Contract opportunity: possibility of extension/conversion to permanent · Must have business level Japanese proficiency · Offering $46/hr including super · Remote work/Can be based anywhere in Australia. About the role: This position is based in Australia and working with our Japanese support team on cases raised by our Japanese customers in Japanese. The hours would be between 10 am and 6 pm, AEDT, Monday to Friday. Responsibilities: · Act as the initial reviewer of arriving incidents for the determination of correct assignment group and categorization · Work with tools, other dispatchers, team leads, and managers to determine the best person to handle the incident. · Seek to evenly distribute the workload as well as allow for case assignments to meet Service Level Agreements. · Monitor incoming queues and transfer queues for new incidents and incidents...

Akkodis is seeking a IT Service Desk Analyst for a Contract position with a client located in Austin, TX/Onsite. Ideally looking for applicants with a solid background in the financial services industry and Technical Support and Customer Service experience. Pay Rate : $24/hour W2 Job Description: Responsible for helpdesk and/or desktop support for systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must have strong verbal and written communication skills. Additional Details: Required Experience: 2+ years of experience working in a service desk or customer service environment Minimum 1 year technical support experience Minimum 1 year phone support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager) Working knowledge of PC technical support, systems...

Convenient Melbourne CBD office location Established progression plan into a Senior Service Desk Analyst role Work for one of Australia's preeminent investment and wealth management firms Woods & Co Recruitment are on the lookout for a Service Desk Analyst to join our client’s established team IMMEDIATELY ! This is an unrivalled opportunity to join one of Australia's preeminent investment and wealth management firms, with incredible learning and professional growth opportunities based in the Melbourne CBD. Success in this role will rely on your skills to troubleshoot and support users within a Microsoft/Office 365 environment, as well as having a professional and clear communication style. What’s in it for you? $65,000 - $75,000 + super (negotiable based on experience) Convenient Melbourne CBD office location Full-time hours, Monday - Friday supportive team culture and environment Reward and recognition for high performance...

Service Desk Analyst Contract opportunity :possibility of extension/ conversion to permanent Offering $46/hr including super Remote work Can be based anywhere in Australia About company: A well-established renowned software company who engages in the provision of enterprise cloud computing solutions. The firm delivers digital workflows on a single enterprise cloud platform. Its product portfolio is focused on providing Information Technology, Employee and Customer workflows. A resource management representative (RMR) is responsible for two primary areas. The assignment of incidents or cases to the support organization. The workforce scheduling of support teams. Responsibilities: Act as the initial reviewer of arriving incidents for the determination of correct assignment group and categorization Work with tools, other dispatchers, team leads, and managers to determine the best person to handle the incident. Seek to evenly distribute the workload as well as...

Employing over 500 staff in one of the most stunning locations in the country, Queenstown Lakes District Council is at the very heart of a dynamic community. Our services are essential to the people in our region and include infrastructure development, community recreational facilities and planning, building and other regulatory services. We're proud to be QLDC, and in response to the growth the district has experienced over recent years the QLDC organisation has itself experienced substantial growth. We genuinely believe in developing our people and providing them with all the tools and opportunities needed to succeed. We're looking for a Service Desk Analyst to join our proficient and dedicated team, performing a crucial role within Council. We offer and encourage flexible working practices, provide a host of employee benefits (including highly discounted access to our health and fitness facilities), and a genuine commitment to your training and career development. What you'll be...

Employing over 500 staff in one of the most stunning locations in the country, Queenstown Lakes District Council is at the very heart of a dynamic community. Our services are essential to the people in our region and include infrastructure development, community recreational facilities and planning, building and other regulatory services. We're proud to be QLDC, and in response to the growth the district has experienced over recent years the QLDC organisation has itself experienced substantial growth. We genuinely believe in developing our people and providing them with all the tools and opportunities needed to succeed. We're looking for a Service Desk Analyst to join our proficient and dedicated team, performing a crucial role within Council. We offer and encourage flexible working practices, provide a host of employee benefits (including highly discounted access to our health and fitness facilities), and a genuine commitment to your training and career development. What you'll be...

State Government organisation is seeking a Service Desk Analyst. Your new company The position is for a Service Desk Analyst, who provides ongoing support, technical skills and experience to deliver, maintain and support end-user standard operating environments. Your new role Awareness of IT Service Management best practices, methodologies and frameworks (e.g. ITIL, SIAM etc). Delivering, maintaining and supporting end-user standard operating environments across a range of devices with a focus on Microsoft technologies. Supporting and provisioning end-user hardware, software, applications, peripherals and portable telephony devices and IT asset life cycle processes and procedures in a medium to large organisation. Utilises endorsed ICT Support Services tooling and technologies (e.g. IT Service Management System, Group Policy, SCCM, VDI and GPO) on a day-to-day basis as required. Adheres to and enforces policies and procedures related to Standard Operating...

Akkodis is seeking a Service Desk Analyst 1 for a contract position in San Antonio TX 78215 (Hybrid). Ideally looking for applicants with good experience in IT. Pay Rate: $17/hour W2 Position: Service Desk Analyst 1 Location: San Antonio TX 78215 (Hybrid) Job Type: Long-term Contract Job Description: Required Function 1: A service desk analyst is an information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. They also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of their knowledge or expertise. EIT Service Desk provides remote first and second-level continuous IT support for all clients in a 24x7x365 multi-channel environment. Service Desk Employees are considered essential personnel and must respond...

Apply now Refer someone Join our User Access Management (UAM) team during a time of pivotal growth, as we embark on a transformation agenda and the need for strong security controls becomes increasingly important. This is a role that will have a lot of influence in shaping the overall quality assurance architecture and laying the foundations for a strong, vibrant engineering culture supported with well thought through patterns, industry best practice and innovation though out the division. We are transforming Macquarie's identity and access management platform to strengthen our security posture. As a Service Desk Support Team Member, you will be part of a dynamic team that provides first-line support for our Identity and Access Management (IAM) features in our UAM Portal. You will be working in a fast-paced, customer-focused environment, providing technical assistance and support to our internal and external customers. You will be responsible for troubleshooting and resolving...

Melbourne, Sydney Join our User Access Management (UAM) team during a time of pivotal growth, as we embark on a transformation agenda and the need for strong security controls becomes increasingly important. This is a role that will have a lot of influence in shaping the overall quality assurance architecture and laying the foundations for a strong, vibrant engineering culture supported with well thought through patterns, industry best practice and innovation though out the division. We are transforming Macquarie’s identity and access management platform to strengthen our security posture. As a Service Desk Support Team Member, you will be part of a dynamic team that provides first-line support for our Identity and Access Management (IAM) features in our UAM Portal. You will be working in a fast-paced, customer-focused environment, providing technical assistance and support to our internal and external customers. You will be responsible for troubleshooting and resolving...

Division: Corporate Services Location: Parramatta, NSW, AU, 2150 Req ID: 59194 Ongoing full-time position Location: Parramatta with the ability to work from home Opportunities for learning and development and Internal career progression Salary Clerk Grade 3/4, Salary ($75,992 - $83,221 p.a.) plus employer’s contribution to superannuation and annual leave loading Your role In this role you will be responsible for providing Tier 1 Information Technology support in an active service desk environment to assist callers in addressing, resolving or redirecting technical enquiries relevant to the services delivered by the Information and Digital Services (IDS) IT Service Desk. You will be part of an experienced team who support learning and development and internal career progression. What you’ll do You will work as part of a highly engaged team responsible for answering telephone calls and live chats to guide...

  Join the Technology team of a leading international law firm Key role in delivering IT support and expertise Premium Melbourne CBD offices and excellent benefits   Join our excellent Melbourne Technology Service Desk team, who are paramount to the successful operation of our firm!   Who are we? We are Asia’s top tier international law firm with deep roots in Australia spanning almost 200 years. With 30 offices, we have over 3,000 lawyers strategically positioned on the ground in the world's growth markets and financial centres.     About the role Our excellent Service Desk team are the first port of call for any customer enquiries and issues relating to technology for all King & Wood Mallesons Partners and staff. Along with being the front line for the Melbourne office, the team also collaborates with our Sydney, Brisbane, Canberra and Perth Technology teams to provide a high quality of technical support and client...

Are you looking for a new challenge in Service Desk Support? Come and Join our Service Desk Team in Christchurch! He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga We work to shape an education system that delivers equitable and excellent outcomes Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our ākonga in our education system. Te Tāhuhu o te Mātauranga recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown. We are committed to having Te Tiriti o Waitangi at the forefront of our work for and with Māori students, their whānau, hapū and iwi. About us At the Ministry of Education, our people shape an education system that delivers equitable and excellent outcomes. Our sights are set on ensuring our...