5 sr specialist chat customer care jobs found

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary Of The Job As a Senior Specialist, Chat, you’ll be at the forefront of customer interactions, delivering expert assistance and problem-solving across chat, email, and other messaging platforms. Our Chat Team is the first point of contact for customers needing card support. You will: Engage with customers via chat, providing solutions for inquiries related to credit cards and retail banking accounts. Assist customers with account balances, transactions, disputes, fraud concerns, rewards programs, and card management. Deliver superior service by managing multiple chat conversations simultaneously while ensuring accuracy and efficiency. Adapt your communication style to meet customer needs, ensuring clarity and professionalism in every interaction. Utilize CRM and...

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Summary of the Job: As a Senior Specialist, Chat, you'll be at the forefront of customer interactions, delivering expert assistance and problem-solving across chat, email, and other messaging platforms. Our Chat Team is the first point of contact for customers needing card support. You will: Engage with customers via chat, providing solutions for inquiries related to credit cards and retail banking accounts. Assist customers with account balances, transactions, disputes, fraud concerns, rewards programs, and card management. Deliver superior service by managing multiple chat conversations simultaneously while ensuring accuracy and efficiency. Adapt your communication style to meet customer needs, ensuring clarity and professionalism in every interaction....

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Summary of the Job: As a Senior Specialist, Chat, you'll be at the forefront of customer interactions, delivering expert assistance and problem-solving across chat, email, and other messaging platforms. Our Chat Team is the first point of contact for customers needing card support. You will: Engage with customers via chat, providing solutions for inquiries related to credit cards and retail banking accounts. Assist customers with account balances, transactions, disputes, fraud concerns, rewards programs, and card management. Deliver superior service by managing multiple chat conversations simultaneously while ensuring accuracy and efficiency. Adapt your communication style to meet customer needs, ensuring clarity and professionalism in every interaction....

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success. Summary of the Job: As a Senior Specialist, Chat, you'll be at the forefront of customer interactions, delivering expert assistance and problem-solving across chat, email, and other messaging platforms. Our Chat Team is the first point of contact for customers needing card support. You will: Engage with customers via chat, providing solutions for inquiries related to credit cards and retail banking accounts. Assist customers with account balances, transactions, disputes, fraud concerns, rewards programs, and card management. Deliver superior service by managing multiple chat conversations simultaneously while ensuring accuracy and efficiency. Adapt your communication style to meet customer needs, ensuring clarity and professionalism in every interaction....

Division: Retail Banking Department: Customer Support Center Reports to: Call Center Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - 28.90 Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Pittsfield, MA - 99 North St Purpose/Objective: Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Berkshire Bank. Responds to inquiries, performs research to resolve issues, educates customers, and promotes Berkshire Banks products and services. Identifies and offers new opportunities and solutions to meet customers needs. Key Accountabilities: Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and...