Cigna
Bloomfield, CT
Position Summary The Claims Operations Senior Supervisor leads a high-performing team of claims processors to deliver accurate, timely, and compliant work. This role manages daily operations, coaches performance, and drives continuous improvement while meeting business and client goals. Key Responsibilities Lead daily operations for a claims processing team of 17-20+ employees. Set clear expectations and translate business goals into team actions. Coach, develop, and motivate employees with a strong focus on quality, accuracy, and productivity. Use eMOS tools and KPI dashboards to track results, identify gaps, and improve performance. Partner with capacity planning, resource management, and other stakeholders to meet service, financial, and client commitments. Lead change efforts by improving workflows and removing operational barriers. Ensure compliance with company policies, procedures, and regulatory requirements. Partner...

