16661 support associate jobs found

Office Support Associate (Contract) - School of Social Work Early Childhood Court Team Located in Chicago, IL Job Summary Provides data entry, support for research initiatives, and administrative support for UIUC programs for the operations of the Early Childhood Court Team (ECCT) as implemented under the provision of the program contract between University of Illinois at Urbana-Champaign School of Social Work and the Illinois Department of Children and Family Services (IDCFS). Duties & Responsibilities Support of continuous quality improvement through daily data entry of ECCT cases. Develop reports from data entered. Monitor database activity, document and report any system issues. Update and track cases in database and SACWIS. Regular updates to ECCT staff regarding case information and database modifications. Support of ECCT Case Referrals through ECCT procedures and monitoring. Input client referrals in addition...

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman. Your Role As a Support Associate, you will assist with stocking, receiving, order fulfillment, and merchandise handling functions, including maintaining merchandise organization. You will perform operational, daily tasks to support store sales, profitability and enhance the customer experience. You report to the RPSO Manager and work in a Neiman Marcus store location. What You'll Do Complete daily store operations and support the direction of leads and managers including: Merchandise handling, transfers, and processing of inbound / outbound freight Fulfillment, packing and shipping of online and store customer orders Complete necessary merchandise...

Technical Support Associate This posting is for a W-2 employee only. Staffing company candidates and independent contractors will not be considered. All work under this opportunity will be performed in the United States. St Louis - ONSITE POSITION Monday-Friday, 40 hours. Core Hours 8 am-5 pm CST. OT is rare but may arise occasionally. Duties Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment, and production printers. Escalates unresolved issues in a timely manner. Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems. Delivers exceptional customer service by proactively setting expectations with customers and following up appropriately. Manages service request queues and resolves daily hardware and software service and support requests, adhering to established service-level goals. Thoroughly document work...

Technical Support Associate This posting is for a W-2 employee only. Staffing company candidates and independent contractors will not be considered. All work under this opportunity will be performed in the United States. St Louis - ONSITE POSITION Monday-Friday, 40 hours. Core Hours 8 am-5 pm CST. OT is rare but may arise occasionally. Duties: Installs, configures, troubleshoots, and repairs Windows desktop and laptop computer systems, peripheral equipment, and production printers. Escalates unresolved issues in a timely manner. Configures and maintains Windows standard applications and networking software, diagnosing and solving hardware and software problems. Delivers exceptional customer service by proactively setting expectations with customers and following up appropriately. Manages service request queues and resolves daily hardware and software service and support requests, adhering to established service-level goals. Thoroughly document...

Title: Temporary Behavior/SEL Support Associate Division: Upper School Location: ChangeMakers Academy (Vallejo) Reports to: Director of Mental Health Status: Full-time, Exempt, (During the Academic Year) Salary Scale: $55,500-69,000 (based on years of experience and expertise) Scales are competitive with other charter school organizations and local districts. About Caliber Public Schools Our mission at Caliber Schools is to shift the experiences, expectations, and outcomes for students in historically underserved communities. We provide students with a challenging and engaging personalized education that equips them with the knowledge and skills needed to succeed in competitive colleges, careers, and communities. Caliber graduates will be academically college ready; have emotional intelligence or ‘EQ’; be critical thinkers, and have the skills and desire to be changemakers in their communities and the world. Caliber’s four graduate...

If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or services offered. Assess customer...

If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or services offered. Assess customer...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or services offered. Assess customer...

If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or services offered. Assess customer...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Full job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...

Job description If you enjoy providing exceptional customer and client services, considering joining Pearson as a Customer Support Associate. The ideal candidate will be responsible for handling customer inquiries and resolving problems primarily via Support ticketing system and bot communication. Additionally, they may also respond to email inquiries as needed. Key Responsibilities: Handle customer inquiries and issues efficiently and professionally though our Zendesk Ticketing system and AI Bot Communication Record consistent problem areas and provide feedback to the appropriate departments for resolution. Respond to email inquiries in a timely manner. Handle predominantly routine tickets, but be prepared to deviate from standard screens, scripts, and procedures when necessary. Utilize computerized systems for tracking, information gathering, and troubleshooting purposes. Demonstrate a general knowledge of the organization, products, and/or...