12572 technical support analyst jobs found

Technical Support Analyst II Melbourne, Australia (Remote) About us Advanced Solutions International is a well-established software company focused on helping not-for-profits grow revenue, reduce expenses, improve performance, and engage and serve members and donors through innovative membership and fundraising software solutions. About our position As a Technical Support Analyst for our Asia Pacific clients, you will use your technical expertise on business applications software to provide end-users and resellers technical support, training, and documentation. This role is required to work Asia-Pacific hours. What you’ll be doing Provide technical support to clients and resellers via phone, Teams and email. This level of support and customer service requires a deeper understanding of the products supported. Document and report SMRs, including bugs and enhancements. Draft technical articles, how-to resources,...

The Customer Technical Support Analyst will provide a variety of technical support to multiple-level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security, and record retention. Support is provided via multiple communication channels: telephone, email and chat support using various CRMs. Accountabilities: With the customer's best interest in mind, the TSA shows outstanding problem-solving and technical skills to solve customer's questions and/or technical challenges effectively Accurately document all customer interaction, research, and resolution. Acquire product knowledge to competently demonstrate the products and services we sell Assist customers with the installation of product user interface and site navigation. Internal...

The Customer Technical Support Analyst will provide a variety of technical support to multiple-level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security, and record retention. Support is provided via multiple communication channels: telephone, email and chat support using various CRMs. Accountabilities: With the customer's best interest in mind, the TSA shows outstanding problem-solving and technical skills to solve customer's questions and/or technical challenges effectively Accurately document all customer interaction, research, and resolution. Acquire product knowledge to competently demonstrate the products and services we sell Assist customers with the installation of product user interface and site navigation. Internal...

4.1 Full-time Full Job Description All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Job Posting Title: Technical Support Analyst (IT Analyst 1) Position Type: Professional / Unclassified Department: LSUAM ORED - SPI - NISC - LEO - Help Desk (Kaylie Bourke Disotell (00011506)) Work Location: 0402 William P. Johnston Hall - Office Pay Grade: Job Description: Provides technical support via telephone and e-mail for the joint LSU and FBI DOJ projects; assists in maintenance and development of the technical support center; tests and reports on system improvements and new technologies along with documentation of technical problems and...

3.4 4 days ago Full Job Description Supplemental Information The Division of Administration/Office of Technology Services has a vacancy. This job title has an assigned pay grade of TS-308. This position is located in Production Support Services Sections. Req. 169470 This vacancy will be filled by new hire or by promotion of a current permanent status classified employee. Louisiana is a State as a Model Employer for People with Disabilities. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will...

3.4 4 days ago Full Job Description Supplemental Information The Division of Administration/Office of Technology Services has a vacancy. This job title has an assigned pay grade of TS-308. This position is located in Production Support Services Sections. Req. 169470 This vacancy will be filled by new hire or by promotion of a current permanent status classified employee. Louisiana is a State as a Model Employer for People with Disabilities. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will...

Supplemental Information The Division of Administration/Office of Technology Services has a vacancy. This job title has an assigned pay grade of TS-308. This position is located in Production Support Services Sections. Req. 169470 This vacancy will be filled by new hire or by promotion of a current permanent status classified employee. Louisiana is a State as a Model Employer for People with Disabilities. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via...

Supplemental Information The Division of Administration/Office of Technology Services has a vacancy. This job title has an assigned pay grade of TS-308. This position is located in Production Support Services Sections. Req. 169470 This vacancy will be filled by new hire or by promotion of a current permanent status classified employee. Louisiana is a State as a Model Employer for People with Disabilities. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via...

3.5 Full-time 7 hours ago Full Job Description The Technical Support Analyst I or II, depending on qualifications, will be the primary front-line technical support to end-users on various issues and problems relating to IT hardware, software, and peripherals. This individual will perform IT preventive maintenance and due diligence to support strategic corporate initiatives and projects that include IT disaster recovery and business continuity efforts at the assigned manufacturing plant location(s). The Technical Support Analyst I or II will be responding to, documenting, and resolving service tickets promptly and on time. He or she must be able to prioritize work, multi-task, make decisions, and possess strong communication and analytical ability. Candidates must be available for off-hours support as well as occasional travel. RESPONSIBILITY AND DUTIES Perform all IT Support related service work, including but not limited to imaging, software...

3.5 Full-time 7 hours ago Full Job Description The Technical Support Analyst I or II, depending on qualifications, will be the primary front-line technical support to end-users on various issues and problems relating to IT hardware, software, and peripherals. This individual will perform IT preventive maintenance and due diligence to support strategic corporate initiatives and projects that include IT disaster recovery and business continuity efforts at the assigned manufacturing plant location(s). The Technical Support Analyst I or II will be responding to, documenting, and resolving service tickets promptly and on time. He or she must be able to prioritize work, multi-task, make decisions, and possess strong communication and analytical ability. Candidates must be available for off-hours support as well as occasional travel. RESPONSIBILITY AND DUTIES Perform all IT Support related service work, including but not limited to imaging, software...

3.8 Full-time Full Job Description Technical Support Analyst - Boiler - (22000710) Description A Career at Rheem: Where Comfort Is Your Calling At Rheem, we’re dedicated to bringing comfort to people’s lives. And, as a leading global manufacturer of heating, cooling and water heating equipment, we’re innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It’s an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact people’s lives—every day. The Technical Support Analyst provides advanced assistance to customers over the phone or through electronic communication in diagnosing and solving documented and undocumented service and installation issues....

We're working with a globally recognised Financial Services Org who are looking for a Technical Support Analyst to join on a Project Based Support! IT & Telecomms IT - Other Sydney Permanent / Full Time We're working with a globally recognised Financial Services Organisation who are looking for a Technical Support Analyst! In this role, you will provide application support for the clearing systems. Your primary responsibility will be to work on the Systems Gateway Aged Asset project on replacing and upgrading! This includes documenting, building and testing for the project. The scope of the role also includes undertaking other BAU work within the team related to clearing systems. The role will require some weekend/after-hours installations migrations. What you will be responsible for: Provision of 2nd level support for Clearing System to internal and external customers for Production and Business Continuity environments, and supporting the Non-Functional...

All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Job Posting Title: Technical Support Analyst (IT Analyst 1) Position Type: Professional / Unclassified Department: LSUAM ORED - SPI - NISC - LEO - Help Desk (Kaylie Bourke Disotell (00011506)) Work Location: 0402 William P. Johnston Hall - Office Pay Grade: Job Description: Provides technical support via telephone and e-mail for the joint LSU and FBI DOJ projects; assists in maintenance and development of the technical support center; tests and reports on system improvements and new technologies along with documentation of technical problems and solutions for use as internal technical support...

As part of a Career Progression Group, vacancies may be filled from this recruitment as a  IT Technical Support Analyst 1-3   depending on the level of experience of the selected applicant(s).  Please refer to the  ‘Job Specifications’  tab located at the top of the  LA Careers ‘Current Job Opportunities’  page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level. *Preference will be given to those with intermediate or higher skill levels in T?SQL, Bootstrap React, and Web Design (HTML5/CSS3). Additional experience in VM server management, network administration, Laserfiche Client/Workflow, custom API integration, and Microsoft Office applications a plus. *Able to communicate effectively in English technical and/or instructional language. *Looking for strong initiative, attention to detail, and resourcefulness. No Civil Service test score is required in order to be considered for this vacancy....

Technical Support Analyst Position Description Working as a Managed Services Technical Analyst to play an instrumental role in CGI All Payments solution managed services in a MS Azure / Amazon AWS architecture environment. Individual will manage various day-to-day client technical services requests, application troubleshooting, and overall technical/operational management of the CGI solution. Slight requirement and development activities may be performed with the goal of timely service request resolution and maintaining the daily operations/administration of the CGI All Payment solution. This role can be located anywhere in the U.S., must be willing to work Eastern Standard or Central Standard time hours. Your future duties and responsibilities • Proactively monitor, support and troubleshoot CGI All Payments application regarding its system health and operation with respect to resolving managed service requests and supporting production matters per the Managed Services...

Technical Support Analyst - Job Description We’re HCSS . We’re an innovative construction software company based in Sugar Land, TX and we’ve been recognized as one of the “Best Companies to Work for in Texas” 14 years in a row. We're looking for Technical Support Analysts who are passionate about technology and customer service to join our award winning team as we continue to grow. As a Technical Support Analyst at HCSS, you'll use your skills, technological aptitude, and independent thinking to solve business problems on the fly. We don't use scripts; we use our heads! If you’re a tech junkie with a passion for helping others and the ability to learn our software, you should consider joining our squad of first responders. Experience You Need 1+ year of exposure to a customer service environment Up-to-date on topics and trends in technology Ability to troubleshoot difficult technology problems Ability to independently learn new software Working knowledge of...

As part of a Career Progression Group, vacancies may be filled from this recruitment as a  IT Technical Support Analyst 1-3   depending on the level of experience of the selected applicant(s).  Please refer to the  ‘Job Specifications’  tab located at the top of the  LA Careers ‘Current Job Opportunities’  page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level. *Preference will be given to those with intermediate or higher skill levels in T?SQL, Bootstrap React, and Web Design (HTML5/CSS3). Additional experience in VM server management, network administration, Laserfiche Client/Workflow, custom API integration, and Microsoft Office applications a plus. *Able to communicate effectively in English technical and/or instructional language. *Looking for strong initiative, attention to detail, and resourcefulness. No Civil Service test score is required in order to be considered for this vacancy....

Technical Support Analyst Position Description Working as a Managed Services Technical Analyst to play an instrumental role in CGI All Payments solution managed services in a MS Azure / Amazon AWS architecture environment. Individual will manage various day-to-day client technical services requests, application troubleshooting, and overall technical/operational management of the CGI solution. Slight requirement and development activities may be performed with the goal of timely service request resolution and maintaining the daily operations/administration of the CGI All Payment solution. This role can be located anywhere in the U.S., must be willing to work Eastern Standard or Central Standard time hours. Your future duties and responsibilities • Proactively monitor, support and troubleshoot CGI All Payments application regarding its system health and operation with respect to resolving managed service requests and supporting production matters per the Managed Services...

Technical Support Analyst - Job Description We’re HCSS . We’re an innovative construction software company based in Sugar Land, TX and we’ve been recognized as one of the “Best Companies to Work for in Texas” 14 years in a row. We're looking for Technical Support Analysts who are passionate about technology and customer service to join our award winning team as we continue to grow. As a Technical Support Analyst at HCSS, you'll use your skills, technological aptitude, and independent thinking to solve business problems on the fly. We don't use scripts; we use our heads! If you’re a tech junkie with a passion for helping others and the ability to learn our software, you should consider joining our squad of first responders. Experience You Need 1+ year of exposure to a customer service environment Up-to-date on topics and trends in technology Ability to troubleshoot difficult technology problems Ability to independently learn new software Working knowledge of...

Essential Functions and Basic Duties Field Technical Support of Customer PC and Network environments Provide Technical support on computers utilizing various Windows operating systems Various PC applications such as MS Office, Email Clients, web browsers, productivity apps used by clients Printers, Scanners, USB and miscellaneous Ethernet devices DVRs, Cameras, Video Storage Devices Managing customer expectations and needs Provide documentation on services rendered to both customer and Kinetix Perform overall customer satisfaction with regard to company policy Ability to stay current with technology trends Report this job Dice Id: RTX1f16d0 Position Id: 7739272

Essential Duties Provide Level I support remotely via phone, using remote tools or onsite. Troubleshoot software and hardware failures. Setup Microsoft Surface units. Install hardware and peripheral components like docking stations, printers, keyboards, and monitors. Load software packages such as networking components, operating systems, and office applications. Prioritize and work on service desk tickets in the internal ticketing system. Responsible for being part of an ongoing after hours on call rotation. Other Duties Performs any other related duties as assigned by the IT Manager of Services & Support. Basic Qualifications: High School Diploma, GED, equivalent certification, or military experience At least 1 year of IT support experience (Technical or Desktop support) Fluent in English Preferred Qualifications: Strong troubleshooting and support skills (Real world IT, Desktop & Laptop support experience required!) Strong...

Essential Duties Provide Level I support remotely via phone, using remote tools or onsite. Troubleshoot software and hardware failures. Setup Microsoft Surface units. Install hardware and peripheral components like docking stations, printers, keyboards, and monitors. Load software packages such as networking components, operating systems, and office applications. Prioritize and work on service desk tickets in the internal ticketing system. Responsible for being part of an ongoing after hours on call rotation. Other Duties Performs any other related duties as assigned by the IT Manager of Services & Support. Basic Qualifications: High School Diploma, GED, equivalent certification, or military experience At least 1 year of IT support experience (Technical or Desktop support) Fluent in English Preferred Qualifications: Strong troubleshooting and support skills (Real world IT, Desktop & Laptop support experience required!) Strong...

Position: End User Technical Support Required Experience: Active Directory Domain Services Windows Imaging and Driver Management User Profile analysis and migration Customer Service Skills Advanced troubleshooting with basic hardware and software components Preferred Experience: Experience in deployments with Microsoft System Center Configuration Manager Desktop and Mobile Device imaging and user transition Third party software to be migrated and handled on a case by case basis Responsibilities: Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems. Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages. Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration....

Position: End User Technical Support Required Experience: Active Directory Domain Services Windows Imaging and Driver Management User Profile analysis and migration Customer Service Skills Advanced troubleshooting with basic hardware and software components Preferred Experience: Experience in deployments with Microsoft System Center Configuration Manager Desktop and Mobile Device imaging and user transition Third party software to be migrated and handled on a case by case basis Responsibilities: Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems. Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages. Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration....