Full time
CyberCoders
Austin, TX, USA
Technical Support Specialist Location: 100% remote, however you must reside in the Austin, TX area Position Overview We are seeking a dedicated Technical Support Specialist to join our team. The ideal candidate will have a passion for technology and a commitment to providing exceptional customer service. This role primarily involves assisting clients with technical issues, guiding them through troubleshooting steps, and ensuring their technical needs are met efficiently and effectively. Key Responsibilities Provide Level 1 Help Desk support to customers via phone, email, and chat. Troubleshoot and resolve technical issues related to software, hardware, and connectivity. Assist clients with remote access setups and configurations. Conduct browser troubleshooting to ensure optimal performance of web applications. Document support interactions and maintain accurate records of issues and resolutions. Qualifications Proven experience in technical...