Contract
Vaco Technology
Richmond, VA, USA
Essential Duties and Responsibilities (Other duties may be assigned.) Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements. Help to service and maintenance audio-visual equipment as needed. Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. Ability to account for all active or inactive equipment in the CMDB; maintain asset and equipment end-of-life compliance procedures and participate in yearly CAPEX and IT budget requirements. Fully document all service management incidents and requests in ServiceNow ITSM Suite; including issue description, troubleshooting methods performed, communications sent to associates, and actions taken to final resolution, including knowledge base learnings if appropriate. Willingness and availability to serve in an on-call scheduled rotation that provides...