8 work from home sr advocacy coordinator jobs found

Work From Home Sr. Advocacy Coordinator The Senior Collections Customer Advocacy Coordinator serves as a Tier 2 escalation expert within Auto Finance. This role supports complex and high-risk auto finance accounts across all stages of collections while acting as a customer advocate and compliance partner. You will handle highly escalated customer interactions, support complaint resolution, assess regulatory risk, and contribute to continuous improvement initiatives through quality feedback and trend analysis. You will act as the bridge between frontline associates and complex resolution, utilizing strong de-escalation skills to prevent Tier 3 corporate complaints. Key Responsibilities: Escalation Management & Customer Advocacy: Tier 2 Resolution: Manage inbound live calls from customers and frontline associates (consults) to resolve escalated issues Complaint Research: Research and resolve customer/regulator complaints received via letter, inbound...

Work From Home Sr. Advocacy Coordinator The Senior Collections Customer Advocacy Coordinator serves as a Tier 2 escalation expert within Auto Finance. This role supports complex and high-risk auto finance accounts across all stages of collections while acting as a customer advocate and compliance partner. You will handle highly escalated customer interactions, support complaint resolution, assess regulatory risk, and contribute to continuous improvement initiatives through quality feedback and trend analysis. You will act as the bridge between frontline associates and complex resolution, utilizing strong de-escalation skills to prevent Tier 3 corporate complaints. Key Responsibilities: Escalation Management & Customer Advocacy: Tier 2 Resolution: Manage inbound live calls from customers and frontline associates (consults) to resolve escalated issues Complaint Research: Research and resolve customer/regulator complaints received via letter, inbound...

Work From Home Sr. Advocacy Coordinator The Senior Collections Customer Advocacy Coordinator serves as a Tier 2 escalation expert within Auto Finance. This role supports complex and high-risk auto finance accounts across all stages of collections while acting as a customer advocate and compliance partner. You will handle highly escalated customer interactions, support complaint resolution, assess regulatory risk, and contribute to continuous improvement initiatives through quality feedback and trend analysis. You will act as the bridge between frontline associates and complex resolution, utilizing strong de-escalation skills to prevent Tier 3 corporate complaints. Key Responsibilities: Escalation Management & Customer Advocacy: Tier 2 Resolution: Manage inbound live calls from customers and frontline associates (consults) to resolve escalated issues Complaint Research: Research and resolve customer/regulator complaints received via letter, inbound...

Work From Home Sr. Advocacy Coordinator The Senior Collections Customer Advocacy Coordinator serves as a Tier 2 escalation expert within Auto Finance. This role supports complex and high-risk auto finance accounts across all stages of collections while acting as a customer advocate and compliance partner. You will handle highly escalated customer interactions, support complaint resolution, assess regulatory risk, and contribute to continuous improvement initiatives through quality feedback and trend analysis. You will act as the bridge between frontline associates and complex resolution, utilizing strong de-escalation skills to prevent Tier 3 corporate complaints. Key Responsibilities: Escalation Management & Customer Advocacy: Tier 2 Resolution: Manage inbound live calls from customers and frontline associates (consults) to resolve escalated issues Complaint Research: Research and resolve customer/regulator complaints received via letter, inbound...

Work From Home Sr. Advocacy Coordinator The Senior Collections Customer Advocacy Coordinator serves as a Tier 2 escalation expert within Auto Finance. This role supports complex and high-risk auto finance accounts across all stages of collections while acting as a customer advocate and compliance partner. You will handle highly escalated customer interactions, support complaint resolution, assess regulatory risk, and contribute to continuous improvement initiatives through quality feedback and trend analysis. You will act as the bridge between frontline associates and complex resolution, utilizing strong de-escalation skills to prevent Tier 3 corporate complaints. Key Responsibilities: Escalation Management & Customer Advocacy: Tier 2 Resolution: Manage inbound live calls from customers and frontline associates (consults) to resolve escalated issues Complaint Research: Research and resolve customer/regulator complaints received via letter, inbound...

Work From Home Sr. Advocacy Coordinator The Senior Collections Customer Advocacy Coordinator serves as a Tier 2 escalation expert within Auto Finance. This role supports complex and high-risk auto finance accounts across all stages of collections while acting as a customer advocate and compliance partner. You will handle highly escalated customer interactions, support complaint resolution, assess regulatory risk, and contribute to continuous improvement initiatives through quality feedback and trend analysis. You will act as the bridge between frontline associates and complex resolution, utilizing strong de-escalation skills to prevent Tier 3 corporate complaints. Key Responsibilities: Escalation Management & Customer Advocacy: Tier 2 Resolution: Manage inbound live calls from customers and frontline associates (consults) to resolve escalated issues Complaint Research: Research and resolve customer/regulator complaints received via letter, inbound...

WHO WE ARE The Humane League (THL) is a global nonprofit ending the abuse of animals raised for food. THL fosters a high-energy culture of teamwork and mission-driven problem solving, and we have earned recognition as Top Charity from Animal Charity Evaluators for all of their rating periods. Over the past few years, we've grown to a staff of 100+ talented individuals dispersed around the world. At THL, how animals are treated in the food system is at the forefront of our everyday work. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food. YOUR OPPORTUNITY As the Associate Director of Campaigns, you will lead the development and execution of campaigns to advance THL and OWA's missions, shaping strategies that drive measurable animal welfare impact. In this role, you will manage and mentor the Corporate Campaigns team, including coaching managers, fostering professional growth, and...

Work From Home Senior Customer Service Coordinator Premium Retail Queue Work from Home Senior Customer Service Coordinator -Partnership Servicing The best people listen and then say, "How can I help?" That's what we do at Capital One. It's how we take care of our customers. It's how we're changing banking for good-with compassion and real solutions. Money can be stressful; getting help shouldn't be. Our Customer Care team is supported and empowered to be the best people, to people. . That's life at Capital One. Here's what we're looking for in you: It's important for our associates to have the necessary skills and know-how to succeed in their roles and provide exceptional servicing experiences to our customers. We invest heavily in both formal and informal learning and development opportunities. Through our formal training programs and on-the-job work experience, successful associates at Capital One will: Demonstrate the ability and willingness to learn...