DELUXE CORPORATION

This position handles inbound customer service calls. Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction. Identify the customer's needs, suggest products and services. Maintains and modifies customer records, utilizing various databases to verify and retrieve data while responding to order inquiries, placing new and /or re-orders. Resolves product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering optimal customer experience. Basic Qualifications: Education and Experience: Basic knowledge of computers. Preferred Qualifications: Education and Experience: HS/GED and 1 year of Customer service Additional Basic Qualifications: Must be 18 years of age or older Compensation The compensation range for this position is $16.10 - $16.10 hourly. This position...

$1000 Sign On Bonus $500 at 3 months and $500 at 6 months ? Operates moderately complex post-press equipment of intermediate to advanced difficulty. Typically requires preventive maintenance functions to be performed. Likely to utilize basic to intermediate computer systems in the completion of duties. Equipment operators at this level typically process multiple product types. General Bindery Operator duties include Advent Machine operation, Cutting, Handwork, 3 hole drilling, and packing.- Perform a complete set-up of the press in an efficient manner, which may include: monitor/maintain equipment, a stock area with supplies, check order shipments, stamp and proofread customer orders and generate labels.- Determine and understand all order instructions and running of press productively while, meeting job requirements of ink density, ink and water balance, color matching, and required attributes at a quality level that meets or exceeds our customer's expectations.- Resolve...

This is a mid-level position providing technical customer service to external and internal customers for respective Deluxe software. Utilizes internal processes and tools to log, track, update and complete work items initiated by customers. Works independently using comprehensive product knowledge and acts as a go-to resource for peers. Contributes to the team workload by taking tickets from the application group queue focusing more on the complex client software issues vs the reoccurring repeatable issues while retaining ability to handle all case types for assigned software solution if required. Responsible for handling cases for software hot fix updates for in house clients. Engages in client escalations as a case resource. Follows Escalation procedures to ensure progress communication includes peers, and management. Uses sound judgment to plan, prioritize and schedule efforts for escalated case work. Has the ability to work independently on assigned support cases....

Under general direction from the Team Manger and in conjunction with team members, contribute to company quality and service commitments by safely operating and maintaining high speed digital press and inline equipment. Advance setups, changeovers and maintenance may be automated, manual or a combination of both. Maintain performance of systems and quality of products including but not limited to process control, preventative maintenance, troubleshooting and training. Follow all established processes associated with the operation of the High Speed Inkjet and all complex in-line finishing equipment Setup, operate, and maintain single or multiple copies of variable data using High Speed Inkjet and all associated complex in-line equipment following all checks in place. Read and understand job ticket/digital run list and reprint damaged documents on a daily basis Maintain knowledge of the press, current printing processes, develop continuous process improvements...