Group Health Cooperative of Eau Claire

Position Purpose The IT Helpdesk employee plays a crucial role assisting in the support, troubleshooting, and maintenance of IT systems. This position actively participates in daily Scrum stand-ups, collaborates with cross-functional team members, and follows Agile principles to contribute to efficient problem resolution and continuous improvement. IT Helpdesk staff provides assistance in diagnosing and resolving user issues, ensures adherence to IT policies, and actively engages in the IT support lifecycle within Agile principles. Essential Position Functions Assist in diagnosing and resolving user issues, actively participating in daily Scrum events. Ensure adherence to IT policies and procedures, aligning activities. Collaborate with IT team members to provide timely and effective support, fostering Agile teamwork. Assist in handling and resolving IT support tickets using appropriate tools and methodologies. Communicate effectively with users, providing...

Position Purpose With minimal supervision, assists to coordinate resources and educate the members that are enrolled in a disease management program. Relates effectively with others for continuity of care; maintains satisfactory relations with others, maintains accurate and complete records. Essential Position Functions Makes outbound calls to members in a disease management program to provide support, education and assistance as the member moves within the health care system Plans, implements, monitors, and evaluates health education programs Ensures member is receiving appropriate follow up and treatment, making lifestyle changes, and using self-management resources to avoid serious complications Collects and analyze data to learn about the effectiveness of the disease management program Advocate on behalf of the member regarding accessibility of services, assessing and interpreting member needs Relates effectively with co-workers regarding continuity of...