Bread Financial

Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The Director of Software Engineering is charged with leading and inspiring cross-functional teams in a dynamic Agile environment to address intricate business challenges with cutting-edge software solutions. This leadership role involves crafting and executing strategic visions for the design, development, testing, configuration, and deployment of superior software solutions. The director guides managers and software engineers to establish comprehensive test strategies, and architect robust cloud environments. A critical aspect of this position is ensuring that all software deliveries are secure, reliable, and highly automated, thereby driving innovation and operational excellence within financial technology systems. The director also collaborates with executive leadership to...

Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Job Summary The Customer Experience (CX) Manager is a consultant responsible for understanding customer friction within a Value Stream. They partner with stakeholders to define current and future state customer journeys across touchpoints. This role creates a vision for the ideal customer experience by connecting channels (omnichannel) and collaborating with business partners. Focusing on experiences within their Value Stream (e.g., Acquisitions, Payments), they institutionalize a playbook for delivering superior experiences. They contribute to business projects to drive seamless experiences and report on success metrics and KPIs. They understand and address drivers of dissatisfaction and pain points, using insights to define journeys across people, process, policy, and technology. This...