Zendesk

Job Description Our Enterprise Data & Analytics (EDA) is looking for an experienced Senior Data Engineer to join our growing data engineering team. You’ll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. You will craft and develop curated data products, applying standard architectural & data modeling practices to maintain the foundation data layer serving as a single source of truth across Zendesk . You will be primarily developing Data Warehouse Solutions in BigQuery/Snowflake using technologies such as dbt, Airflow, Terraform. What You Get To Do Every Single Day Collaborate with team members and business partners to collect business requirements, define successful analytics outcomes and design data models Serve as Data Model subject matter expert and data model spokesperson, demonstrated by the ability to address questions quickly and accurately...

Job Description About Zendesk Zendesk is a global leader in AI-powered customer service solutions, committed to helping businesses around the world deliver seamless and extraordinary customer experiences. We recognize the power of partnerships in amplifying our impact and driving innovation. Our Partner Success and Enablement teams are at the forefront of this mission, empowering our partner ecosystem with the knowledge, skills, and tools to successfully implement and scale Zendesk AI products. The Opportunity We’re seeking a dynamic, technically proficient, and highly collaborative AI Partner Success & Enablement Manager to join our growing team. This blended role combines AI partner success management with core partner enablement responsibilities, giving you the unique opportunity to lead partner onboarding, training, certification, and ongoing support, while also architecting and scaling global enablement programs. If you thrive on building trusted relationships,...

Job Description Job Summary: Zendesk is seeking an exceptional Zendesk Consultant to become an integral part of our CX Accelerator Team. This pivotal role demands a deep expert in Zendesk products, capable of hands-on configuration and delivering innovative solutions within a startup-like, agile environment. The ideal candidate will demonstrate readiness and enthusiasm to work on client engagements for 4-6 weeks and be willing to travel where necessary for customer engagements In this capacity, the Zendesk Consultant will play a crucial role in revolutionizing customer experiences through optimized Zendesk implementations. Whether your background is rooted in serving as an Assist Consultant, a Professional Services Consultant, or a tech-savvy Customer Success Manager, your customer-centric approach will be essential in completing each engagement, ensuring that clients are empowered and fully satisfied with their transformed Zendesk ecosystems. This role is perfect for...

Job Description Job Summary: We are seeking a dynamic CX Acceleration Manager to join our CX Acceleration SWAT team, a role essential for revolutionizing customer experiences through optimized Zendesk implementations. The ideal candidate will have extensive experience as a Senior Consultant, Senior Technical Account Manager, or Senior Customer Success Manager, bringing strategic insight and technical expertise to every project. This role involves fostering strong collaborative partnerships, starting with securing executive buy-in to ensure alignment and commitment. The CX Manager will lead comprehensive discovery sessions and technical assessments to identify enhancement opportunities. Whether engaging specialized consultants and technical architects or executing hands-on configuration changes, the successful candidate will be committed to delivering impactful solutions. The position requires a customer-centric approach to conclude each engagement, ensuring clients are...

Job Description Zendesk’s people have one goal in mind: to make Customer Experience better. The Enterprise Machine Learning team drives organizational value through scalable ML solutions and data-driven insights, fundamentally changing how business decisions are made. We collaborate closely with stakeholders, applying the latest advances in machine learning, deep learning, and large language models (LLMs) to create highly impactful outcomes. Our commitment is to advance the state of AI, statistical modeling, and robust system design to enhance and expand our core business capabilities. Role Overview As a Machine Learning Engineer, you will serve as a technical and strategic member within the team, driving the development and deployment of advanced data science and machine learning solutions—particularly those harnessing LLMs and deep learning. You will architect and scale ML systems, foster effective cross-functional collaborations, and ensure that business...