NLB Services

FTE Min-Mid Hourly Salary range - Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. '-Provides service and customer support during field visits or dispatches. -Diagnoses errors or technical problems and determines proper solutions. -Produces timely and detailed service reports. -Documents processes. -Collects and analyzes performance data to provide technical assistance. '-Ties workflow to schedule -Accurately documents solutions related to complex issues -Creates workaround procedures when standard procedures have failed and ensures issues are resolved -Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers -Builds positive relationships with customers All qualified applicants will receive consideration for employment without regard to race,...

The Database Administrator is responsible for data analysis and database management. Database Administrators typically are involved in maintenance, enhancement, designing of data dictionaries, physical and logical database models, and performance tuning. Database Administrators are also responsible for understanding, configuring, and managing database administration tools. '-Provides database support for business applications and schedules back up jobs for user databases. -Provides access control (password resets /account creation/deletion) and checks IP compliance (violation report review, compliance updates and compliance set ups). -Performs data purging and data replication activities. -Researches on connectivity issues and recurring errors in Application database. -Responds to database alerts and takes appropriate actions. -Provides escalation Level 1 and 2 Technical 24x7 support. -Performs database creations. '-Performs performance tuning and troubleshooting for database....