Unite Us

Job Title: Director, Customer Success (Digital) Department: Customer Success About the Role : As the Director, Customer Success (Digital), you will define and lead Unite Us’ digital customer success strategy for low-touch, scaled, and self-service customer segments. You will drive the evolution of the customer journey through operational excellence, customer lifecycle innovation, automation, and data-driven engagement strategies that improve adoption, retention, expansion, and long-term customer outcomes at scale. You will partner cross-functionally with Customer Success, Sales, Product, Marketing, Operations, and Enablement leadership to ensure a seamless and measurable customer experience across the full lifecycle. You will be a strategic operator with strong leadership capabilities, deep customer success expertise, and the ability to influence organizational priorities. You will lead a high-performing team responsible for digital engagement strategies, customer lifecycle...

Job Title: Principal Product Manager Department: Product Delivery About the Role : The Principal Product Manager (PM) is a senior individual contributor accountable for achieving defined goals. This person should have a deep understanding of company and product team initiatives, using them to shape product line, domain, and roadmap objectives. They are responsible for setting measurable goals, tracking progress, and evaluating product and project success based on how effectively they advance company and team priorities. They are responsible for shaping and executing strategic cross domain/ cross product line initiatives. Principal PMs set direction for complex product areas, aligning cross-functional teams around shared solutions and balancing long-term vision with near-term delivery. Operating with a high degree of autonomy, the Principal PM identifies opportunities, defines multi-year strategies, and drives execution of solutions that meet user needs, market demands,...

Job Title: Senior Product Manager Department: Product Delivery About the Role : The Senior Product Manager is responsible for leading the development and execution of high-impact product initiatives that align with Unite Us’ strategic goals. Senior PMs own one or more complex product domains, driving the full product lifecycle from discovery through delivery and iteration.They will have continuous engagement with customers, end-users, or competitive analysis to inform the roadmap. They will connect product outcomes to business KPIs (adoption, retention, cost savings, revenue impact) by managing trade-offs and prioritizing projects that effectively balance business impact with user needs. Additionally, they will lead improvements in process, efficiency, and predictability of product execution and shape strategy within their domain and influence broader portfolio direction. In this role, you will translate strategic objectives into actionable product initiatives,...

Job Title: Senior People Operations & Data Partner Department: People Team About the Role : The Senior People Operations & Data Partner is a versatile member of the People Team balancing HR operations execution, compensation/total rewards support, and data analytics to drive effective and scalable programs. This role is responsible for ensuring the accuracy, integrity, and operational excellence of HR systems and processes, while also delivering actionable insights through data analysis and dashboarding. A key focus area includes compensation and total rewards analytics, market benchmarking, planning, education and communications. In addition to analytics, this role plays an active part in day-to-day People Operations, including HRIS management, process optimization, and vendor coordination. The ideal candidate brings a strong mix of analytical capability, operational rigor, and business partnership, enabling the People Team to make informed, data-driven...