CONTINENTAL SERVICE GROUP LLC

Position Summary: The AVP of Operations Services primary responsibilities will be: Oversight over Operations Services (Placement Processing, Correspondence Processing, Dispute Processing, Administrative Client Requirements Support, and Oversight of all consumer-facing written communications) and Oversight over Contact Management Team. Must possess strong analytical and technical abilities to identify opportunities for process improvement and leverage tools to implement process improvements. Essential Duties & Responsibilities Develop and lead the organization's Operation Services and Contact Management Team processes and strategies, aligning them with business goals and regulatory requirements Responsible for drafting, editing, mapping, and front-line monitoring of consumer-facing written communications (i.e. collections notices, e-mail and text templates, Webchat, etc.) in alignment with production, compliance and legal requirements. Will collaborate with...