Leader Communications

Position Summary LCI is seeking a dedicated Quality Manager to support a long-term contract with the US Patent and Trademark Office (USPTO). This role is focused on ensuring the highest level of accuracy and compliance for patent submissions and intellectual property (IP) documentation. You will serve as the firm’s primary authority on USPTO guidelines, leading a dedicated QC team to safeguard the integrity of legal filings. This role balances strategic process development with hands-on technical review, ensuring our patent applications are error-free and fully compliant with evolving federal regulations. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Lead and manage the Quality Control department, providing direct supervision, mentorship, and training to staff to maintain internal and USPTO standards. Oversee QC processes for all patent submissions, ensuring documents are technically...

Position Summary LCI is seeking a dedicated Quality Analyst to support a long-term contract with the US Patent and Trademark Office (USPTO). This role is focused on ensuring the highest level of accuracy and compliance for patent submissions and intellectual property (IP) documentation. You will serve as the firm’s primary authority on USPTO guidelines, leading a dedicated QC team to safeguard the integrity of legal filings. This role balances strategic process development with hands-on technical review, ensuring our patent applications are error-free and fully compliant with evolving federal regulations. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Support the Quality Control department, providing direct supervision, mentorship, and training to staff to maintain internal and USPTO standards. Oversee QC processes for all patent submissions, ensuring documents...

Position Summary LCI is seeking a dedicated Quality Analyst to support a long-term contract with the US Patent and Trademark Office (USPTO). This role is focused on ensuring the highest level of accuracy and compliance for patent submissions and intellectual property (IP) documentation. You will serve as the firm’s primary authority on USPTO guidelines, leading a dedicated QC team to safeguard the integrity of legal filings. This role balances strategic process development with hands-on technical review, ensuring our patent applications are error-free and fully compliant with evolving federal regulations. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Support the Quality Control department, providing direct supervision, mentorship, and training to staff to maintain internal and USPTO standards. Oversee QC processes for all patent submissions, ensuring documents...

Position Summary The Program Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions. This role ensures SLA compliance, operational governance, workforce strategy, security compliance, and continuous service improvement across a high-volume federal IT environment. The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Oversee the entire program for the contract and all associated teams. Ensure that all deliverables are provided in accordance with contract requirements and that SLAs are adhered to. Communicate with key government personnel including, but not limited to, the SDOD Director, Call...

Position Summary The Advanced Problem Resolution (APR) Lead is responsible for overall project management of complex, multi-task Tier 2 IT support operations within a large federal enterprise environment. The APR Technical Lead ensures advanced troubleshooting, root cause analysis, escalation management, workforce coordination, SLA compliance, and continuous operational improvement across specialized technical support functions. APR Technical Lead to oversee Tier 2 Advanced Problem Resolution operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Responsible for overall project management of complex, multi-task Tier 2 IT support operations. Plan, organize, and manage groups of employees engaged in various advanced technical duties. Provide...

Position Summary The Contact Center Supervisor is responsible for overall project management of complex, multi-task contact center operations supporting high-volume inquiries from the general public across multiple communication channels. The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA compliance, and continuous service improvement within a structured federal IT environment. UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Responsible for overall project management of complex, multi-task IT contact center operations. Plan, organize, and manage groups of employees engaged in technical and customer service duties. Provide administrative and...

Position Summary The Program Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions. This role ensures SLA compliance, operational governance, workforce strategy, security compliance, and continuous service improvement across a high-volume federal IT environment. The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Oversee the entire program for the contract and all associated teams. Ensure that all deliverables are provided in accordance with contract requirements and that SLAs are adhered to. Communicate with key government personnel including, but not limited to, the SDOD Director, Call Center Manager, and COR....

Position Summary LCI is seeking a dedicated Quality Manager to support a long-term contract with the US Patent and Trademark Office (USPTO). This role is focused on ensuring the highest level of accuracy and compliance for patent submissions and intellectual property (IP) documentation. You will serve as the firm’s primary authority on USPTO guidelines, leading a dedicated QC team to safeguard the integrity of legal filings. This role balances strategic process development with hands-on technical review, ensuring our patent applications are error-free and fully compliant with evolving federal regulations. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Lead and manage the Quality Control department, providing direct supervision, mentorship, and training to staff to maintain internal and USPTO standards. Oversee QC processes for all patent submissions, ensuring...

Position Summary The Advanced Problem Resolution (APR) Lead is responsible for overall project management of complex, multi-task Tier 2 IT support operations within a large federal enterprise environment. The APR Technical Lead ensures advanced troubleshooting, root cause analysis, escalation management, workforce coordination, SLA compliance, and continuous operational improvement across specialized technical support functions. APR Technical Lead to oversee Tier 2 Advanced Problem Resolution operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Responsible for overall project management of complex, multi-task Tier 2 IT support operations. Plan, organize, and manage groups of employees engaged in various advanced technical duties. Provide...

Position Summary LCI is seeking dedicated IT Help Desk Specialist to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining the hardware and software infrastructure that powers the USPTO’s mission. We are looking for professionals who combine technical troubleshooting expertise with elite customer service skills. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Technical Support: Provide installation, setup, configuration, troubleshooting, diagnostics, maintenance, and repair for PCs, printers, and peripherals. Specialized IT Support: Deliver support across key USPTO areas, including: Desktop Deployments, Moves, and Field Support. Warehouse Operations and Audio-Visual Support. Network Operations, Cabling, and Maintenance. Security Operations, Enterprise Monitoring, and A&A (Authorization & Assessment). Remote...

Position Summary The Site Manager will provide operation and maintenance (O&M) support for the Administrative Telephone System and cable plant at Tooele Army Depot. Service support includes but is not limited to: Customer Service (telephone), Switchboard Operations, Inside Plant, and Outside Plant (Cable). Individuals must be able to attain and maintain a valid US Government Secret security clearance to be retained in the position. Duties & Responsibilities Provides management to complex communications projects which may include IT, Network, Communications, and Telecommunications. Supervises a team of multi-disciplined professionals; provides advanced expertise and proven experience in at least two of the IT help desk, network and system operations and support, radio communications, antenna/tower communications, and telecommunications. Strong and effective written and verbal communication skills coupled with excellent interpersonal and team skills. Excellent...

Position Summary The Service Desk Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions. This role ensures SLA compliance, operational governance, workforce strategy, security compliance, and continuous service improvement across a high-volume federal IT environment. The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Oversee the entire program for the contract and all associated teams. Ensure that all deliverables are provided in accordance with contract requirements and that SLAs are adhered to. Communicate with key government personnel including, but not limited to, the SDOD Director, Call Center Manager, and...

Position Summary The Contact Center Supervisor is responsible for overall project management of complex, multi-task contact center operations supporting high-volume inquiries from the general public across multiple communication channels. The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA compliance, and continuous service improvement within a structured federal IT environment. UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Responsible for overall project management of complex, multi-task IT contact center operations. Plan, organize, and manage groups of employees engaged in technical and customer service duties. Provide administrative and technical direction to...

Position Summary LCI is seeking dedicated IT Help Desk Manager to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier I and Tier II information technology related help desk duties through phone and email support. Provide support for members of USPTO in carrying out the agency’s mission, including working on proprietary software and systems. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Analyze and resolve network hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes. Create service desk tickets utilizing ticketing software and ensure proper ticket escalation and resolution. Maintain and troubleshoot business line applications which could include remote installation or redeployment of software. Install and maintain the following products, as directed:...

Position Summary The Advanced Problem Resolution (APR) Lead is responsible for overall project management of complex, multi-task Tier 2 IT support operations within a large federal enterprise environment. The APR Technical Lead ensures advanced troubleshooting, root cause analysis, escalation management, workforce coordination, SLA compliance, and continuous operational improvement across specialized technical support functions. APR Technical Lead to oversee Tier 2 Advanced Problem Resolution operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Responsible for overall project management of complex, multi-task Tier 2 IT support operations. Plan, organize, and manage groups of employees engaged in various advanced technical duties. Provide administrative and technical...

Position Summary The Contact Center Supervisor is responsible for overall project management of complex, multi-task contact center operations supporting high-volume inquiries from the general public across multiple communication channels. The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA compliance, and continuous service improvement within a structured federal IT environment. UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Responsible for overall project management of complex, multi-task IT contact center operations. Plan, organize, and manage groups of employees engaged in technical and customer service duties. Provide administrative and...

Position Summary LCI is seeking a dedicated Quality Manager to support a long-term contract with the US Patent and Trademark Office (USPTO). This role is focused on ensuring the highest level of accuracy and compliance for patent submissions and intellectual property (IP) documentation. You will serve as the firm’s primary authority on USPTO guidelines, leading a dedicated QC team to safeguard the integrity of legal filings. This role balances strategic process development with hands-on technical review, ensuring our patent applications are error-free and fully compliant with evolving federal regulations. Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Lead and manage the Quality Control department, providing direct supervision, mentorship, and training to staff to maintain internal and USPTO standards. Oversee QC processes for all patent submissions, ensuring...

Position Summary The Site Manager will provide operation and maintenance (O&M) support for the Administrative Telephone System and cable plant at Tooele Army Depot. Service support includes but is not limited to: Customer Service (telephone), Switchboard Operations, Inside Plant, and Outside Plant (Cable). Individuals must be able to attain and maintain a valid US Government Secret security clearance to be retained in the position. Duties & Responsibilities Provides management to complex communications projects which may include IT, Network, Communications, and Telecommunications. Supervises a team of multi-disciplined professionals; provides advanced expertise and proven experience in at least two of the IT help desk, network and system operations and support, radio communications, antenna/tower communications, and telecommunications. Strong and effective written and verbal communication skills coupled with excellent interpersonal...

Position Summary Provides Base Telecommunications System (BTS) Operations and Maintenance (O&M) tasks in support of a base telephone (voice) switching system, Outside Plant (OSP) and Inside Plant (ISP), Individual must be able to attain and maintain a valid U.S. Government Public Trust security clearance. Duties & Responsibilities Supports inside and outside plant (ISP/OSP) tasks, to include troubleshooting, installation, modification, and removal of telecommunications systems and cabling; perform preventative maintenance tasks (e.g. inspections) Assists Switch Technician in the DCO/RST on major cutovers, realignments, system upgrades, and VoIP. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor Education & Experience Requirements 5...