Leader Communications

Position Summary LCI is seeking an Avaya Engineer that will be responsible for the design, implementation, and lifecycle management of our enterprise voice, video, and unified communication systems. You will specialize in Avaya Aura (Communication Manager, Session Manager) and IP Office platforms to ensure high-quality, reliable communication services. This role involves optimizing IP telephony, managing SIP trunking, and supporting contact center technologies to meet the evolving needs of our organization. Individual must be able to attain and maintain a valid U.S. Government security clearance. Duties & Responsibilities Lead the configuration, installation, and maintenance of Avaya components (CM, SM, System Manager, SBC) and branch gateways. Act as the primary point of contact for troubleshooting support on VoIP issues, utilizing diagnostic tools like Wireshark and TraceSM to resolve complex outages and performance gaps. Troubleshoot,...

Position Summary The Senior Equipment Specialist provides expert technical leadership for organizational machinery, tooling, and hardware systems. This role oversees complex equipment lifecycle management, including procurement, advanced troubleshooting, and strategic decommissioning. The specialist serves as the primary technical authority, ensuring maximal operational uptime, regulatory compliance, and safety standards across all facilities. Individual must be able to attain and maintain a valid US Government security clearance to be retained in the position. Duties & Responsibilities Perform technical oversight and maintenance Execute advanced diagnostic troubleshooting on complex electro-mechanical, pneumatic, and automated systems. Develop, optimize, and enforce comprehensive preventative and predictive maintenance schedules. Lead root-cause analysis investigations for critical or recurring equipment failures. Establish and maintain...