Full time
Restaurant Technologies
Mendota Heights, MN, USA
About the role: The Virtual Technician is responsible for providing expert technical support to customers by diagnosing and resolving complex issues remotely. Leveraging in-depth knowledge of the RT equipment, the Virtual Technician guides customers through troubleshooting steps and ensures issues are resolved efficiently without the need for an on-site technician visit. This role requires a deep understanding of RT’s equipment, problem-solving skills, and the ability to communicate effectively with customers to ensure their issues are resolved. Responsibilities: Perform advanced remote diagnostics and troubleshooting. Communicate technical solutions clearly to customers. Escalate unresolved issues to field technicians, as necessary. Document all actions taken in Salesforce. Schedule : Tuesday, Wednesday, Thursday, Friday 4x10s 10 am start Requirements: Technical Expertise Proven experience as an RT Technician or Technical Support...

