Modern Aviation Inc.

The Line Technician Supervisor (LTS) is responsible for overseeing all ground service activities related to transient and based aircraft, ensuring safe, efficient, and high‑quality service for aircraft owners, guests, and flight crews. While the role is strongly focused on technical aircraft services—such as fueling, towing, parking, de‑icing, and basic cleaning—exceptional customer service is essential. The LTS ensures that every arriving and departing aircraft receives timely, professional ground support, delivered with energy, attention to detail, and a commitment to Modern Aviation’s exceptional service standards. Customer Service & Brand Representation Exemplifies what it means to be a partner at Modern Aviation. Promotes and consistently maintains a positive image of Modern Aviation with customers, crew members, vendors, and the surrounding community. Assists passengers and flight crews by delivering exceptional service, proactively offering services and...

The Customer Service Representative (CSR) is responsible for delivering Modern Aviation’s excellent service by providing exceptional, professional, and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fast‑paced or high‑pressure situations. Customer Service Operations & Service Delivery Deliver proactive, personalized service to private and corporate aviation clientele Meet, greet, and assist passengers and flight crews with professionalism and care Arrange services including hotel accommodations, catering, and ground transportation Coordinate aircraft services such as fuel, hangar storage, and other operational requests Educate customers on available services, promotions, and programs Answer customer questions, resolve concerns, and provide service recovery as needed...

The Line Service Supervisor provides hands‑on leadership during assigned shifts to ensure safe, efficient, and high‑quality aircraft ground handling operations. This role oversees Line Service Technicians (LSTs) on duty, coordinates aircraft and ramp activity, and delivers exceptional customer service to aircraft owners, guests, and flight crews. While technical execution is a core responsibility, the Line Service Supervisor sets the tone on the ramp through professionalism, safety leadership, and a positive, customer‑focused approach. Aircraft Ground Handling & Ramp Operations Coordinate all aircraft and ramp activity during assigned shifts, including arrivals, departures, parking, towing, de‑icing, and fueling Ensure all aircraft receive required ground support services in a timely, safe, and efficient manner Operate and oversee the use of aircraft ground support equipment in accordance with procedures and safety standards Maintain strong situational awareness...