MAPFRE

Technical Product Manager II Date: Apr 22, 2026 Location: Webster, MA, US Company: MAPFRE Summary A Technical Product Manager understands customer and business needs and translates them into clear, actionable requirements for Guidewire PolicyCenter . The Technical Product Manager owns the PolicyCenter product backlog, defines epics and user stories with strong acceptance criteria, and ensures implementation aligns with the policy lifecycle (submission, issuance, endorsement, renewal, and cancellation).Works with engineers and architects ensuring that requirements are understood, and that implementation plans match expectations. A technical product manager focuses on the technical aspects of product development, working closely with the engineering team to ensure technical feasibility and implementation. Responsibilities Ensures all stages (ideation, development, launch, post-launch) are well-defined. Conducts market research and competitive...

Commercial Lines Product Analyst (Hybrid - Webster or Boston) Date: Apr 14, 2026 Location: Webster, MA, US Company: MAPFRE Summary T_ _his position is eligible for a higher grade based on experience. This role is not eligible for sponsorship now or in the future. The Commercial Lines Product Analyst plays a key role in supporting the development, enhancement, and ongoing management of Property & Casualty insurance products, with shared accountability for growth and profitability. In this role, you will analyze market demographics, competitive trends, and regulatory requirements to develop data-driven recommendations for product design, pricing, and enhancements. The Commercial Lines Product Analyst leads cross-functional initiatives, translates business needs into clear requirements, and partners closely with stakeholders across the organization to deliver compliant, competitive, and profitable insurance solutions. Key Responsibilities Analyze...

Commercial Lines New Business Underwriter II (Hybrid Boston or Webster) Date: Apr 8, 2026 Location: Webster, MA, US Company: MAPFRE Summary Join a forward thinking underwriting team during an exciting period of growth and transformation. We're seeking a Commercial Lines Underwriter II who is ready to contribute to profitable results, strengthen agency relationships, and support the continued modernization of Commercial Lines underwriting practices. In this role, you will drive Commercial Lines growth by underwriting new business while partnering closely with agency staff, Business Development Representatives, and Renewal Underwriters. You will manage assigned agencies by analyzing and monitoring performance, identifying trends and opportunities, and influencing the overall quality, profitability, and composition of the book of business in alignment with company objectives. The Underwriter II applies developing technical expertise to evaluate risk, research and...

Executive Assistant Date: Mar 31, 2026 Location: Webster, MA, US Company: MAPFRE Summary: The Executive Assistant provides comprehensive administrative support to assigned senior-level executives within the Information Technology Leadership Team, including members of the Management Committee, as well as departmental leaders as needed. This role independently manages a wide range of special projects, including the preparation of reports and analyses. Serving as a key communications liaison, the Executive Assistant represents the executive office with professionalism and discretion when interacting with employees at all levels and external stakeholders. The position may also provide administrative support to additional managers and staff as required. Responsibilities: Efficiently manage and coordinate all meetings, appointments, and travel arrangements, ensuring timely communication of updates or changes and proactively offering recommendations....

CXUX Design Research & Program Manager Date: Mar 25, 2026 Location: Webster, MA, US Company: MAPFRE Summary: The CXUX Design Research Program Manager is responsible for developing, managing, and evolving MAPFRE's Customer Experience & User Experience (CX/UX) Design Research program. This role ensures alignment with enterprise CX strategy while advancing insight management, journey management, and customer methodology adoption. Responsibilities: Research & Design Strategy: Develop and manage the CX Design Research (CXDR) program, aligning research roadmaps with business KPIs and ensure user insights are incorporated into journey design and strategy. Quality & Best Practices: Define and maintain CXDR vision, methodologies, outcomes, and service standards. Coach and reinforce research best practices, methodologies, and internal guidelines across front-facing teams in the organization. Impact Reporting: Track and report on the...

Sr. Manager, Product Engineering (Integration Platform & Services) Date: Mar 25, 2026 Location: Webster, MA, US Company: MAPFRE Summary: The Senior Manager, Product Engineering is a seasoned technology leader responsible for driving product development, platform reliability, and the full lifecycle of our enterprise integration capabilities. In this highly visible role, you will lead the Integration Platform/Integration Services team, the group that powers connectivity across internal systems, applications, and external partners. You will ensure engineering excellence, operational stability, and well-architected, scalable integration solutions, while guiding the organization through modernization and the replatforming of integration services to AWS. Responsibilities: Develop strategies and roadmaps in partnership with senior leadership. Manage the overall budget for the product portfolio area. Lead and scale high-performing engineering teams...

Customer Service Rep - First Notice of Loss (Work from Home or Hybrid) Date: Mar 26, 2026 Location: Webster or Work from Home, MA, US Company: MAPFRE S * * ummary Here at MAPFRE we pride ourselves on our employees' talent, commitment and ability to innovate with purpose. We recognize the value that our Customer Service team brings to MAPFRE and are looking to hire individuals who embody these qualities every day! As one of our Customer Service Representatives, you will play a vital role in delivering an exceptional customer experience to our customers and agents. If you are passionate about working with customers and ensuring they have the best experience possible through real-life interactions, this is the perfect position for you! CALL CENTER BILLING or FIRST NOTICE OF LOSS EXPERIENCE PREFERRED Bilingual (Spanish/English) skills are preferred Schedule/Hours : Monday through Friday, 8:00 a.m. to 4:30 p.m. (EST) while in training (approximately 6-7...

ISC Sales Rep (Remote) Date: Mar 27, 2026 Location: Remote, MA, US Company: MAPFRE Are you passionate about helping customers and providing clear, confident recommendations? We're looking for an ISC Sales Representative who can build rapport, understand customer needs, and guide them through thoughtful insurance solutions. If you value teamwork, professionalism, and meaningful customer interactions, this opportunity is for you. Summary Establishes and maintains effective rapport with prospects and clients various contact channels. Takes full ownership of every customer interaction to ensure requirements are met while achieving individual monthly, quarterly, and annual sales goals. Operates as a trusted advisor by delivering consultative recommendations, demonstrating strong product knowledge, and ensuring efficient navigation of Mapfre tools and processes to provide exceptional customer experience. Responsibilities Achieves individual sales production...

Supervisor, Quality Assurance Date: Mar 25, 2026 Location: Webster, MA, US Company: MAPFRE Summary The Supervisor, Quality Assurance, leads a team responsible for delivering quality assurance for the Enterprise Contact Center and Insurance Operations. The role focuses on internal and external independent agent quality assurance execution, calibration, COPC-aligned quality standards, and human-in-the-loop quality review for automated and AI-assisted transactions. The Supervisor ensures consistent scoring practices, promotes continuous improvement, and partners closely with operations leaders and the Insurance Operations Vendor Management team. This role develops QA forms and methodologies, oversees calibration routines across all ECC and Insurance Operations functional areas, and ensures compliance with service standards. The Supervisor supports Insurance Operations back-office reviews, Independent Agent audits, and emerging quality needs within AI-enabled workflows....

S ummary Here at MAPFRE we pride ourselves on our employees’ talent, commitment and ability to innovate with purpose. We recognize the value that our Customer Service team brings to MAPFRE and are looking to hire individuals who embody these qualities every day! As one of our Customer Service Representatives, you will play a vital role in delivering an exceptional customer experience to our customers and agents. If you are passionate about working with customers and ensuring they have the best experience possible through real-life interactions, this is the perfect position for you! CALL CENTER BILLING or FIRST NOTICE OF LOSS EXPERIENCE PREFERRED Bilingual (Spanish/English) skills are preferred Schedule/Hours : Monday through Friday, 8:00 a.m. to 4:30 p.m. (EST) while in training (approximately 6-7 weeks). Once training is complete, regular work schedule will be a flex schedule: Monday through Friday, 8:30 a.m. to 6:00 p.m (EST) ....