COMPUTER CONSULTANTS INTERNATIONAL

JOB REQUIREMENTS: The goal of this position is to increase support to Wisconsin\'s schools/districts for state reporting tasks as well as provide training and presentations related to several data applications. This position performs direct WISEdata customer support services for schools and districts (LEAs) clients by responding to CRM cases (or \"tickets\"), email, and telephone requests for support. The position will document, track, and monitor support requests to ensure a timely resolution. In the course of their daily work, the position follows the Customer Service Framework, as well as standards and processes for effective customer service practices. This position will serve as the primary trainer for training sessions/videos, demonstrations, conferences, and workshops held by the Customer Services team or in conjunction with external stakeholders. Goals and Work Activities 60% Customer Service Help Desk Support 1. Serve as a customer service contact for schools and...

JOB REQUIREMENTS: The DCF Child Care Child Welfare section is looking for a results oriented and adaptable individual with a can do attitude\' to lead business intelligence projects, legacy, and modernized software/application development projects for our business partners. This project manager will lead multiple projects from small to multi-million-dollar development efforts. The project manager will work with other project managers in DCF and possibly with other State of WI Departments such as the Department of Administration (DOA) and the Department of Health Services (DHS). The person in this role will lead the business intelligence and software/ application development team members to complete projects and work closely with our business partners to ensure its success. The individual in this position will: Be responsible for technical and overall project management on enterprise-wide business intelligence, software/application development, and infrastructure/ architecture...

JOB REQUIREMENTS: The candidate will be responsible for assisting in ETL design, development, testing, maintenance, metadata, and implementation of data warehouse initiatives. Understand user requirements and implement solutions that ensure requirements can be achieved through high quality deliverables. Develop ETL mapping specifications for loading information into the data warehouse and for ensuring reliability of information loaded. Seek continuous improvement in performance & tuning of data warehouse and ensure security of data. Works with other IT technical teams and Business users to understand requirements and recommend & implement solutions. Closely supervised with some latitude for independent judgment. Typically requires at least 4 to 5 years of experience or equivalent education. Ideal candidate will have skills and experience in the following areas: Knowledge in data warehouse best practice standards Experience with IDMC (Informatica Intelligent Data...

JOB REQUIREMENTS: Wisconsin Public Media (WPM) (www.wpm.wisc.edu) is excited to invite applications for a User Support Specialist I to join our IT team. This is a fantastic opportunity for someone who loves to solve problems, learn new technologies, and work directly with the creative storytellers, from our radio hosts to our TV producers, at the heart of WPM\'s public service mission. As our User Support Specialist I, you will be the welcoming, first point of contact for all our colleagues. In this hands-on role, you\'ll be responsible for: Providing frontline support for the tools our teams use every day, including Office 365, Google Workspace, Windows/Mac applications, printers, and file shares. Troubleshooting day-to-day tech challenges, setting up new equipment, and working with staff to solve their problems. Learning about and helping with the workflows staff use to create media. Your work is essential as it enables our staff to have the reliable technology they need to...

JOB REQUIREMENTS: The DCF Child Care Child Welfare (CCCW) section is looking for a results oriented and adaptable business analyst with a can do attitude\' to collaborate with our IT project team and business partners on application development and business intelligence projects. These projects include business intelligence data warehousing efforts as well legacy and modernized software/application development projects for our business partners. The business analyst is responsible for ensuring our development teams have complete and accurate business requirements, our business partners have considered their needs vs. their wants in their projects and ensuring quality control by testing web applications, reports etc. that have been developed in the CCCW section with the Department of Children and Families (DCF) with the state of Wisconsin. The business analyst is also expected to provide excellent customer service by driving and facilitating, JAD sessions, demos, feedback loops,...

JOB REQUIREMENTS: Communications Project Manager for University of WisconsinMadison\'s Social Media Team, within the Office of Strategic Communication. This role would include project management, team management and coordination for institutional and leadership social media channels. The position would work closely with and under the supervision of the Assistant Vice Chancellor for Content Strategy, who would assume official supervisory responsibility for the social media team and assist with team decision making. Tasks/Job Responsibilities include: Team Leader and Prioritization: Serve as a manager for the social media team (two full-time staff). Organize and coordinate upcoming work, weekly plans and daily content. Project Coordination: Provide guidance to project teams, managing tasks, scope, and timeline. Serve as social media lead in editorial and project scoping and planning discussions, connecting with the social media team as social channel experts. Internal and...

JOB REQUIREMENTS: The Department of Natural Resources, DNR IT Custom Application Development Section seeks to hire a Microsoft .NET Web Developer III\'s to design, develop, test, implement and maintain solutions and features for applications in Microsoft .NET environment integrated with Oracle database. This position includes designing and implementing Oracle database changes in support of the application. The developer needs to provide reliable, responsive support for these projects and systems as developed along with existing system support as assigned. This work requires \@40 hrs./week) work for a candidate with advanced developer skillsets and experience. The position may be working on any of the following: new development, enhancements, maintenance and providing support for existing applications as determined by agency priorities. This position is required to provide oncall stand-by coverage support during fire season as required for high fire danger related timeframes....

JOB REQUIREMENTS: The DCF Child Care Child Welfare (CCCW) section is looking for a results oriented and adaptable business analyst with a can do attitude\' to collaborate with our IT project team and business partners on application development and business intelligence projects. These projects include business intelligence data warehousing efforts as well legacy and modernized software/application development projects for our business partners. The business analyst is responsible for ensuring our development teams have complete and accurate business requirements, our business partners have considered their needs vs. their wants in their projects and ensuring quality control by testing web applications, reports etc. that have been developed in the CCCW section with the Department of Children and Families (DCF) with the state of Wisconsin. The business analyst is also expected to provide excellent customer service by driving and facilitating, JAD sessions, demos, feedback loops,...

JOB REQUIREMENTS: IT Professional that works on a team responsible for facilities-based systems, including but not limited to, surveillance, door control, building automation, and telecommunication. This work includes all aspects of design, planning, installation, and support of the aforementioned systems, including supporting desktop PCs, servers, network devices, storage solutions, and surveillance-specific equipment. Install, configure, maintain, and monitor multiple state-wide networks, we filtering with Palo Altos and Zscaler, as well as mitigating issues as they arise. Responsible for extensive system documentation creation and updates. Work is performed at the agency\'s nearly 200 locations, state-wide, including the agency\'s many secure sites, often independently. Delegation and improvisational skills, creativity, adaptability, and strong troubleshooting skills required. Day travel also required, and long days are common. Provides documentation/project tracking and...

JOB REQUIREMENTS: This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and applications. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads. This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. The Desktop Support person relies on extensive experience and judgement to plan and accomplish requests. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop support expert resolving end user issues. A wide degree of problem...

JOB REQUIREMENTS: The Service Operations Technician provides on-site Level 1 and Level 2 technical support to various Milwaukee County locations for hardware, software, printing, connectivity, mobile devices, point-of-sale systems, and user setup and access. This role is responsible for managing incidents, service requests, and problems through to resolution while delivering excellent customer service. Working under the guidance of a Manager or Team Lead, the technician identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. The role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement. Working conditions may include dark, dirty, or unsanitary locations, including insects and near animals. Environments include working inside and outside in all weather conditions. Key Responsibilities Install,...

JOB REQUIREMENTS: This position works as a member of the IT Service Desk team, under the general supervision of the IT Madison Support Supervisor. The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all customers utilizing the Department of Transportation IT services. The Service Desk Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and...