New York State Higher Education Services Corporation

NY HELP No Agency Higher Education Services Corporation Title Project Assistant - Project Manager Occupational Category Other Professional Careers Salary Grade NS Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $96336 to $121413 Annually Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address 99 Washington Ave City Albany State NY Zip Code 12210 Duties Description DUTIES DESCRIPTION: The New York State Higher Education Services Corporation (HESC) is the state's student financial aid agency, responsible for centrally administering New York's major college aid programs. It oversees grants, scholarships, loan-forgiveness programs, and related...

NY HELP Yes Agency Higher Education Services Corporation Title Public Information Specialist 1 (Digital Content) Occupational Category Other Professional Careers Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Non-competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address 99 Washington Ave City Albany State NY Zip Code 12255 Duties Description - Serve as the technical lead for the agency's Drupal environment. Perform site maintenance, security updates, and configuration management to ensure stability and performance.- Manage the content management system (Drupal), maintaining the website's structure,...

NY HELP No Agency Higher Education Services Corporation Title Call Center Representative 1 Occupational Category Clerical, Secretarial, Office Aide Salary Grade NS Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $21 to $21 Hourly Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.50 Workday From 8:30 AM To 4:30 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address 99 Washington Avenue City Albany State NY Zip Code 12255 Duties Description Duties include but are not limited to:1. Utilizes various information systems to track and respond to phone call inquiries from students, parents, schools, and lenders regarding higher education funding programs under the purview of HESC. 2. Interprets and explains federal and State rules and...

NY HELP No Agency Higher Education Services Corporation Title Office Assistant 1 Occupational Category Other Professional Careers Salary Grade NS Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $21 to $21 Hourly Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address 99 Washington Ave City Albany State NY Zip Code 12110 Duties Description DUTIES DESCRIPTION: 1. Provide general support to Office Services and MicroRecords staff units as needed. Perform various clerical or office operations tasks such as reviewing, filing, scanning and sending documents and verifying accuracy of data from scanned documents. 2. Load, unload or assist others in unpacking...

NY HELP No Agency Higher Education Services Corporation Title Technical Lead (Project Assistant) Occupational Category Other Professional Careers Salary Grade NS Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $106898 to $131665 Annually Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address 99 Washington Ave City Albany State NY Zip Code 12207 Duties Description DUTIES DESCRIPTION: The New York State Higher Education Services Corporation (HESC) is the state's student financial aid agency, responsible for centrally administering New York's major college aid programs. It oversees grants, scholarships, loan-forgiveness programs, and related...

NY HELP No Agency Higher Education Services Corporation Title Call Center Representative 2 Occupational Category Other Professional Careers Salary Grade NS Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $27.06 to $32.87 Hourly Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address 99 Washington Ave Albany NY 12210 City Albany State NY Zip Code 12110 Duties Description 1. Supervise and assign work to staff, coordinate schedules and the flow of calls through the Communication Center, analyze and prioritize workload. 2. Establish performance standards for Customer Service representatives; review and analyze work force data reports to ensure that performance...

NY HELP No Agency Higher Education Services Corporation Title Product Owner (Project Assistant) Occupational Category Other Professional Careers Salary Grade NS Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $96336 to $121413 Hourly Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 99 Washington Ave Albany NY 12210 City Albany State NY Zip Code 12110 Duties Description DUTIES DESCRIPTION:1.Managing, developing, and maintaining product backlog: this includes gathering and documenting feature requests, user stories, and other items that need to be addressed in the product.2.Prioritizing backlog items based on factors like business...

Duties Description Duties Description The Higher Education Services Corporation (HESC) is New York State’s higher education student financial aid agency, awarding nearly $1 billion in financial aid to more than 330,00 students each year. HESC helps New Yorkers pay for college through the administration of New York’s Tuition Assistant Program (TAP) and more than 25 other scholarship and loan forgiveness programs. Under the direction of an Associate Attorney and General Counsel, attorneys may be assigned the following duties: Provide legal advice to HESC’s Executive Staff, managers, and administrators on issues that impact HESC’s mission and student financial aid programs. Assist in the procurement process by reviewing and/or drafting contracts and MOUs, working with agency staff and the Office of State Comptroller and the Office of the Attorney General as necessary Research and respond to inquiries from legislative staff regarding constituents and reply to...

Description Duties Description Supervise and assign work to staff, coordinate schedules and the flow of calls through the Communication Center, analyze and prioritize workload. Establish performance standards for Customer Service representatives; review and analyze work force data reports to ensure that performance goals are met. Work with Communication Center representatives to resolve difficult problems and processing issues including status of TAP applications, NYS Residency and IVP appeals and specialized research/problem resolution for schools experiencing more complicated processing issues. Recommend changes to work schedule and staff assignments to ensure Communications Center call answer rate goals are met during peak calling periods: assess agent skills and adjust as necessary Develop reports reflecting individual statistics for Communication Center representatives to ensure service levels are met; set...

Duties Description Duties Description The New York State Higher Education Services Corporation (HESC) is the state’s student financial aid agency, responsible for centrally administering New York’s major college aid programs. It oversees grants, scholarships, loan-forgiveness programs, and related services – including flagship programs like the Tuition Assistance Program (TAP), the Excelsior Scholarship, and other State scholarships. HESC awards nearly $1 billion in financial aid to more than 330,000 students each year. As a member of the Innovation and Transformation Team, the incumbent will support agency technology applications and IT needs through modernizing legacy systems, assisting with procuring viable technology solutions, and providing ongoing technical support to ensure seamless operations and future scalability. General Responsibilities Include, But Are Not Limited To Collaborate with product owner and HESC staff to guide legacy modernization projects,...

The duties that the incumbent of the vacancy will be expected to perform. Duties Description 1. Supervise and assign work to staff, coordinate schedules and the flow of calls through the Communication Center, analyze and prioritize workload. 2. Establish performance standards for Customer Service representatives; review and analyze work force data reports to ensure that performance goals are met. 3. Work with Communication Center representatives to resolve difficult problems and processing issues including status of TAP applications, NYS Residency and IVP appeals and specialized research/problem resolution for schools experiencing more complicated processing issues. 4. Recommend changes to work schedule and staff assignments to ensure Communications Center call answer rate goals are met during peak calling periods: assess agent skills and adjust as necessary 5. Develop reports reflecting individual statistics for Communication Center representatives to ensure service levels are...

NY HELP Yes Agency Higher Education Services Corporation Title Senior Attorney Occupational Category Legal Salary Grade 25 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $96336 to $121413 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 99 Washington Ave Albany NY 12210 City Albany State NY Zip Code 12110 Duties Description DUTIES DESCRIPTION: The Higher Education Services Corporation (HESC) is New York State's higher education student financial aid agency, awarding nearly $1 billion in financial aid to more than 330,00 students each year. HESC helps New Yorkers pay for college through the administration of New York's...