Kinly
New York, NY
Role: Client Services Manager Contract Type: Full-time, Permanent Location: New York City (hybrid working) Salary: $100,000 - $110,000 (depending on experience), plus benefits including: health, vision/dental insurance; disability, vacation, sickness, 401K, commuter benefits & employee assistance program Hours: 40 hours per week Due to further growth of an exciting long-term contract with an international blue chip financial organisation, we now have a new opportunity for a proven Customer Success / Client Services Manager (CSM) to join our highly collaborative global team, to be the primary service owner and customer-facing leader, responsible for the overall performance, governance, and continuous improvement of managed services for this assigned customer. This role ensures that all service commitments are met by maintaining ownership of SLA and KPI performance, coordinating cross-functional delivery teams, and proactively managing risk to...

