The University of Iowa

The Support Services Specialist provides prescription support services for patients to assure effective and efficient delivery of health care. This position requires strong computer skills, a high level of attention to detail, accurate documentation skills, strong organizational and problem-solving skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. This position will work closely with other staff within the hospital to support non-specialty pharmacy medication adherence management (management of patient refill coordination), complete routine pharmacy billing activities, and assist with shipping issues. This position will primarily provide support to patients utilizing non-specialty ambulatory care pharmacies at UI Health Care, including but not limited to Stead Family Children’s Hospital L2 Outpatient Pharmacy, General Hospital Pharmacy, Pomerantz L2 Outpatient Pharmacy, and Discharge Pharmacy. Position...

The Pharmacy Prior Authorization Revenue Cycle Representative works to support patients in obtaining insurance coverage for outpatient pharmacy medications. The position will primarily focus on performing benefits investigations, providing prior authorization support, and researching patient financial assistance options such as copay assistance and grant programs. This position requires strong computer skills, a high level of attention to detail, strong organizational skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. The Pharmacy Prior Authorization Revenue Cycle Representative will work closely with other staff within the health system to assist patients in gaining timely access to medications. Duties To Include Patient Revenue Management: Assist patients and staff with benefits investigation and enrollment of patients into pharmacy services (i.e. specialty pharmacy). Communicate with patients, pharmacists...

Under the supervision of the Ambulatory Care Pharmacy Manager, this position will provide clinical and administrative support for the Department of Pharmaceutical Care to ensure effective and efficient delivery of health care in the Anticoagulation Case Management Service (ACMS). This position requires discretion, independent judgment, autonomy, and a high degree of customer service. Responsibilities of the position are outlined below and may include other support services tasks (including, but not limited to patient medication management calls, assistance with pharmacy billing and shipping activities) as assigned. Position Responsibilities Support Services to Clinical and Non-Clinical Departments Provide the first line of customer contact for all patients seeking services from the Department of Pharmaceutical Care’s ACMS clinic. Patient support includes: greeting and assisting patients, scheduling patients for in-person visits and telephone visits, coordinating...