Broadview Federal Credit Union

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAMIf you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day. Display ownership of the branch and lobby to ensure positive member experience and efficient operations. WHAT YOU'LL DO Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs. Accurately process financial service transactions while maintaining a cash drawer. Act as a first line of defense in detecting...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a high-quality member service experience by engaging in conversation with members, reviewing their full financial profile, and recommending appropriate solutions to meet their financial needs. To serve as a subject matter expert for our members, creating outstanding member experience by resolving member service needs, and delivering expertise in financial services that benefit every member, every time, every day. This role will be assigned to our East Greenbush Branch; however, you will support the branches within our Capital East Region which includes our Troy Branches, Brunswick, North Greenbush, and Schodack Branch locations. WHAT YOU'LL DO Advocate for members, seeking ways to enhance members' experience, providing solutions that help them achieve their financial goals...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! This position is currently remote with the intention of moving to a hybrid model in the future. Two and a half weeks of training in Albany, NY is required for this position. Broadview will provide your hotel and for this training. Summary of Role : In the role of Member Service Representative (MSR), this individual will deliver consultative service and assistance to credit union members over the phone. Responsibilities include (but are not limited to) resolving member issues, understanding, and addressing financial needs with empathy, and fostering relationships with members to enhance satisfaction. The MSR will also facilitate targeted referrals to internal business partners, contributing to the development of deeper member relationships. Moreover, the role involves educating members on credit union products, ensuring compliance...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! This position is currently remote with the intention of moving to a hybrid model in the future. Two and a half weeks of training in Albany, NY is required for this position. Broadview will provide your hotel and for this training. Summary of Role : In the role of Member Service Representative (MSR), this individual will deliver consultative service and assistance to credit union members over the phone. Responsibilities include (but are not limited to) resolving member issues, understanding, and addressing financial needs with empathy, and fostering relationships with members to enhance satisfaction. The MSR will also facilitate targeted referrals to internal business partners, contributing to the development of deeper member relationships. Moreover, the role involves educating members on credit union products, ensuring compliance...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a high-quality member service experience by engaging in conversation with members, reviewing their full financial profile, and recommending appropriate solutions to meet their financial needs. To serve as a subject matter expert for our members, creating outstanding member experience by resolving member service needs, and delivering expertise in financial services that benefit every member, every time, every day. This role will be assigned to our East Greenbush Branch; however, you will support the branches within our Capital East Region which includes our Troy Branches, Brunswick, North Greenbush, and Schodack Branch locations. WHAT YOU’LL DO Advocate for members, seeking ways to enhance members’ experience, providing solutions that help them achieve their financial goals...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role The Digital Experience & User Experience (UX) Marketer is a senior, hands-on individual contributor responsible for improving the usability, accessibility, and performance of Broadview's digital experiences across web, applications, and campaign-driven interactions. This role plays a key part in shaping and executing the digital experience roadmap by identifying friction, optimizing member journeys, and delivering measurable improvements in engagement and conversion. Working in close partnership with marketing, digital, product, analytics, lending, and technology teams, this role applies behavioral insights, usability research, and experimentation to continuously improve how members discover, apply for, and engage with Broadview's digital products and services. The Digital Experience & UX Marketer serves as a...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAMIf you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day. Display ownership of the branch and lobby to ensure positive member experience and efficient operations. WHAT YOU'LL DO Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs. Accurately process financial service transactions while maintaining a cash drawer. Act as a first line of defense in detecting...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a high-quality member service experience by engaging in conversation with members, reviewing their full financial profile, and recommending appropriate solutions to meet their financial needs. To serve as a subject matter expert for our members, creating outstanding member experience by resolving member service needs, and delivering expertise in financial services that benefit every member, every time, every day. This role will be assigned to our Clifton Park Branch; however, you will support the branches within our Northwest Region #1 which includes Wilton, Clifton Park Route 9 and our Malta Branch location. WHAT YOU'LL DO Advocate for members, seeking ways to enhance members' experience, providing solutions that help them achieve their financial goals Attract new retail and...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a high-quality member service experience by engaging in conversation with members, reviewing their full financial profile, and recommending appropriate solutions to meet their financial needs. To serve as a subject matter expert for our members, creating outstanding member experience by resolving member service needs, and delivering expertise in financial services that benefit every member, every time, every day. This role will be assigned to our Clifton Park Branch; however, you will support the branches within our Northwest Region #1 which includes Wilton, Clifton Park Route 9 and our Malta Branch location. WHAT YOU’LL DO Advocate for members, seeking ways to enhance members’ experience, providing solutions that help them achieve their financial goals Attract new...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day. Display ownership of the branch and lobby to ensure positive member experience and efficient operations. WHAT YOU’LL DO Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs. Accurately process financial service transactions while maintaining a cash drawer. Act as a first line of defense in...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a high-quality member service experience by engaging in conversation with members, reviewing their full financial profile, and recommending appropriate solutions to meet their financial needs. To serve as a subject matter expert for our members, creating outstanding member experience by resolving member service needs, and delivering expertise in financial services that benefit every member, every time, every day. This role will be assigned to our Troy/RPI Branch; however, you will support the branches within our Capital East Region which includes our Troy - Hoosick Street, Brunswick, North Greenbush, East Greenbush and Schodack Branch locations. WHAT YOU'LL DO Advocate for members, seeking ways to enhance members' experience, providing solutions that help them achieve their financial...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAMIf you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day. This role will be assigned to our Niskayuna Branch; however, you will support the branches within our Northwest Region #2; which includes our Union Street, Glenville, and both Schenectady Branch and Amsterdam Branch locations. WHAT YOU'LL DO Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs....

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: To research, plan, implement, and execute. strategic internal audit projects and audit services that add value, and support strategic success of Internal Audit and the organization, while providing safety and soundness to the credit union's membership. Responsibilities include, but are not limited to coordination and completion of strategic projects that foster audit modernization and efficiency (Data Analytics, Automated Intelligence (AI), and Aligned Assurance), Audit Quality (Staff Development, Competencies & Training), Monitoring and Quality Assurance (Quality Assurance and Improvement (QAIP) and Third Party monitoring), as well as monitoring and reporting on project status throughout the project lifecycle. Essential Job Functions/Responsibilities: Maintain the utmost degree of integrity, professional...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Here at Broadview, we deliver a high-quality member service experience by engaging in conversation with members, reviewing their full financial profile, and recommending appropriate solutions to meet their financial needs. To serve as a subject matter expert for our members, creating outstanding member experience by resolving member service needs, and delivering expertise in financial services that benefit every member, every time, every day. This role will be assigned to our Troy/RPI Branch; however, you will support the branches within our Capital East Region which includes our Troy - Hoosick Street, Brunswick, North Greenbush, East Greenbush and Schodack Branch locations. WHAT YOU’LL DO Advocate for members, seeking ways to enhance members’ experience, providing solutions that help them achieve...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: The Director, Member Experience Operational Training leads the design, delivery, and continuous evolution of training for Member Experience teams, ensuring frontline and leadership team members are prepared to deliver consistent, high-quality experiences. This role owns onboarding, certification, and ongoing development, building both the operational discipline and hospitality mindset required to serve members with confidence, care, and consistency. While primarily focused within Member Experience, this leader also partners with the greater Talent Development team to advance enterprise-wide hospitality training, helping elevate service standards and reinforce a consistent experience across all touchpoints. Essential Responsibilities: Own and evolve training strategy for Member Experience teams, aligning...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: The role of a Relationship Manager Business Experience will represent Broadview as the key relationship lead to strategic business partners and Affinity programs as assigned. This role focuses on acquiring new members through deepening existing business partnerships, acquiring new strategic partners and strategic execution of sales strategies. Additionally, Business Experience Relationship Managers are responsible for managing internal and external stakeholders to ensure assigned relationship groups and their employees are receiving exceptional experience, while supporting Broadview's strategic growth initiatives. Essential Job Functions/Responsibilities Design and execute proactive business development strategies, including delivery of Broadview's affinity programs to business partners. Oversee the...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: The Foreclosure & OREO Analyst is responsible for managing residential real estate loans through the foreclosure process (including pre-foreclosure) and overseeing post-foreclosure OREO (Other Real Estate Owned) assets. This role ensures compliance with investor, regulatory, and internal requirements while minimizing loss severity and timelines. The position collaborates closely with legal counsel, vendors, property managers, and internal stakeholders to drive timely resolutions and maximize asset value. Essential Job Functions/Responsibilities: Foreclosure Management Monitor and manage loans in active foreclosure from pre-foreclosure delinquency through sale or resolution, including Fannie Mae, Freddie Mac and SONYMA loans Coordinate with foreclosure attorneys to ensure timely and accurate legal...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM If you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day. This role will be supporting the East Greenbush Branch; however, will support other branches in our Capital East Region, which includes our Troy Hoosick Street, Troy - Brunswick, and Troy - HVCC, North Greenbush, and Schodack Branch Locations. WHAT YOU’LL DO Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: Performs courtesy telephone calls to members to explore financial options. Works from targeted lists generated from sales and service databases to focus on how to save or earn the member more money based on the member’s current relationship with Broadview FCU. Maximizes cross-selling opportunities with all members. Essential Job Functions/Responsibilities: Promote Broadview FCU products and services in accordance with Performance Excellence Sales and Service Standards Provide quality Investment & Insurance referrals Work to achieve personal and department sales goals Act as liaison between members and all departments of the credit union; focuses on existing members who have a deposit or loan product relationship Inform targeted members about their product’s status; including but not...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: The role of a Relationship Manager Business Experience will represent Broadview as the key relationship lead to strategic business partners and Affinity programs as assigned. This role focuses on acquiring new members through deepening existing business partnerships, acquiring new strategic partners and strategic execution of sales strategies. Additionally, Business Experience Relationship Managers are responsible for managing internal and external stakeholders to ensure assigned relationship groups and their employees are receiving exceptional experience, while supporting Broadview's strategic growth initiatives. Essential Job Functions/Responsibilities Design and execute proactive business development strategies, including delivery of Broadview's affinity programs to business partners. Oversee the...

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAMIf you enjoy interacting with people and consistently go the extra mile to meet your customers' needs, then take the next step in your career. In this role as a Member Service Associate, you will welcome members and visitors, while delivering professional and friendly service to meet members' needs and deepen relationships. You will deliver the Credit Union's mission to benefit every member, every time, every day. This role will be supporting the East Greenbush Branch; however, will support other branches in our Capital East Region, which includes our Troy Hoosick Street, Troy - Brunswick, and Troy - HVCC, North Greenbush, and Schodack Branch Locations. WHAT YOU'LL DO Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service...