Interface Security Systems LLC

Overview As a Level 1 iSOC Coordinator, you will play a critical role in maintaining the safety and security of Interface customers. Leveraging an advanced two-way audio and video surveillance systems installed at the customer location, the Coordinator will perform regular scheduled virtual security checks/ tours. Coordinators help protect customers during key moments, such as business openings and closings. In addition to monitoring, Coordinators are a primary point of contact for handling inbound inquiries from customers, employees, and vendors, addressing security concerns and resolving system-related questions. What's in it for you? Shift Hours: 3:30 P M-8PM Uncapped employee referral bonuses Customer focused, energetic and engaging work culture working as one team Training is provided! Starting Pay Rate: $20.00 Per Hour (not including shift differential) Location: On-site in office Shift Differential:...

The Sr. Coordinator, Centralized Scheduling exists within Interface’s Field Operations Organization. This position is to source, schedule, and coordinate internal and/or external labor for all installation and service dispatch requests. This individual will be tasked with working cross functionally with the Project Management team to identify needs for all scheduling requests within their given queue. Additionally, they will work with the Customer Support team to ensure timely scheduling for all service requests and dispatches. They will leverage tools to identify resources and schedule efficiently based on area and resource availability. The ideal candidate will possess strong collaboration and communication skills, an intermediate level of scheduling experience, and an excellent relationship builder. Responsibilities Serve as the primary point of contact for our business partners (subcontractors), providing guidance, feedback, and technical guidelines to ensure superior...

Overview As a Level 3 iSOC Coordinator, you will take on advanced responsibilities, managing real-time interactions and interventions during critical security events. Building on your expertise from previous levels, you will handle live audio communication with individuals at monitored sites, using two-way systems to prevent security breaches, manage incidents such as trespassing, and de-escalate potential threats. Your ability to think quickly and communicate with authority will be key to resolving incidents in real time. This role demands a high level of skill in alarm verification, video monitoring, and rapid decision-making, all while maintaining clear and direct communication with customers and emergency personnel. As a Level 3 Coordinator, you will not only respond to alarms but also provide solutions by directly addressing security violations. This position allows for greater responsibility and impact in a fast-paced, technology-driven environment, as you continue to...