IO DATASPHERE INC
Madison, WI, USA
JOB REQUIREMENTS: Our client is looking for 2 Desktop Support Technicians to provide on-site Level 1 and Level 2 technical support to various Milwaukee County locations for hardware, software, printing, connectivity, mobile devices, point-of-sale systems, and user setup and access. This role is responsible for managing incidents, service requests, and problems through to resolution while delivering excellent customer service. Working under the guidance of a Manager or Team Lead. Candidate identifies, prioritizes, and resolves technical issues in accordance with ITIL best practices. This role emphasizes clear communication with users of varying technical skill levels, effective ticket and work queue management, and proactive identification of recurring issues to support continuous improvement. Working environments include working inside and outside in all weather conditions. Tasks Install, configure, and maintain computer systems, including hardware and software on desktops and...

