Stefanini Group

Details: Stefanini Group is hiring! Exciting opportunity awaits, let us help you get started! Click Apply now or you may call: (248) 582-6511/ email: Deepak Tyagi (deepak.tyagi@stefanini.com) for faster processing! Job Description Client Customer Service Representatives serve our customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. Client CSRs do all of this in a timely, professional and of service manner. General responsibilities include: Provide excellent customer service and one call issue resolution Handle incoming phone calls and assigned email requests along with escalated items Assist participants with registration and log in issues Assist participants with navigation on the Client site for their specific program Assist participants with overall questions concerning...