Behavioral Health Network, Inc (BHN)

Practice Manager, Central Intake Call Center The Practice Manager is responsible for the day-to-day operational effectiveness, administrative oversight, and client experience across BHN’s CBHC and Behavioral Health Urgent Care: BHUC outpatient services. Working collaboratively with CBHC and BHUC leadership, the Practice Manager oversees operational performance, access, efficiency, and compliance with regulatory and contractual requirements across multiple sites. The Central Intake Practice Manager collaborates effectively with outpatient CBHC and BHUC clients while working closely with Access Intake, scheduling, administrative support, and crisis teams. The Practice Manager ensures organizational initiatives are implemented with fidelity, identifies operational gaps, and leads workflow redesign, training, and change initiatives as needed. This position provides strength-based, systems-focused leadership that promotes consistency, accountability, and alignment with...

ASSISTANT PROGRAM DIRECTOR The Assistant Program Director supports the overall operations, clinical integrity, and regulatory compliance of the Opioid Treatment Program (OTP). This leadership role partners with the Program Director to oversee daily program operations, supervise staff, ensure high-quality service delivery, and maintain compliance with federal, state, and accreditation standards. The ideal candidate is a collaborative leader with strong operational skills, knowledge of substance use disorder treatment, and experience working in regulated healthcare environments. What you will do: Works collaboratively with clinical and administrative supervisors to assist with operational and organizational functions of the Opioid Treatment Program (OTP). Supports the operations of the OTP to help meet the defined mission and goals. Becomes familiar with all regulatory requirements of federal, state, and local regulatory and/or accrediting bodies in order to...

Counselor/Case Manager Behavioral Health Network, recognized as the 10th Top Places to work in MA by the Boston Globe, is looking for a Counselor/Case Manager to join our new behavioral health clinic in Hyde Park, MA. You will be working with women in recovery from addiction who are living with us with their children. This is a very special program and would be a great fit for someone with strong empathy and compassion for those in recovery. What you will be doing: Perform admission and intake screenings. Assist in developing treatment plans. Meet with clients weekly to ensure goals are being met and determine areas in need of additional resources and attention. Assess the outcome of treatment planning, adjusting treatment approaches accordingly, and documenting according to established expectations. Educating individuals & groups regarding alcohol and drug abuse, harm reduction, mental illness and available community and self-help resources....

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. We were recently recognized by The Boston Globe as a Top 10 Employer in Massachusetts. We are seeking Counselor-Case Managers to engage and support adults in early drug & alcohol addiction recovery at Behavioral Health Network! What We Offer: Ability to support life-changing services for the local community Competitive salary and comprehensive benefits Educational Assistance opportunities Excellent PTO 403(b) retirement plan Direct collaboration with program leadership Ability to expand your knowledge of mental & behavioral health resources What You'll Do: As a Counselor-Case Manager, you will provide direct support and case management services to individuals served by promoting mental health, recovery, and overall well-being. This position assesses individuals’ needs, develops...

Here’s what makes this job unique: Competitive compensation and benefits Monday-Friday day shift Loan repayment and student debt buyback programs Growth opportunities - 1/3 of our roles are filled by internals Here’s what you will do: Provide high-quality community-based care to women in recovery Assisting with all aspects of medication treatment and administration Provide individuals with clinical support regarding behavioral health and substance use issues. What we are looking for: Master’s Degree in related field (required). Licensed (LCSW, LMHC, LMFT, LADC, LICSW) (required). At least three years of experience in the Human Services field (required). At least two years of supervisory experience (required). Working knowledge of DPH Bureau of Substance Addiction Services (BSAS) regulations Pay: $80,000 - $85,000 per year Since 1938, BHN has been providing behavioral health services in MA. Operating over 130 programs...

Under the direct supervision of the Revenue Cycle Director, the Revenue Cycle Supervisor is responsible for overseeing and optimizing revenue-related operations. This role involves in-depth analysis of both incoming and outgoing revenue streams, as well as the preparation of advanced, complex technical and analytical reports, including key performance indicators for the assigned team. The Revenue Cycle Supervisor will directly manage one of the following teams: Accounts Receivable, Claims Submission, Site Coordination, or Payment Posting. The primary objective of this role is to enhance the efficiency, quality, and financial performance of the Revenue Cycle function. What you will do: Supervises daily activities of the denial and follow-up team to ensure timely and effective claim resolution by conducting regular team meetings, provides performance feedback (Individual One on One), trains and mentors staff on payer guidelines, denial codes, appeal processes, program...

The Program Administrative Assistant provides in-person administrative support in Recovery Coach program operations related to billing, insurance authorizations, fidelity to program's DPH/BSAS payer of last resort contract requirements, managing the Recovery Coach waitlist including assignment of new participants to Recovery Coaching and admitting new participants to the program. What you will do: Respond to all incoming calls, emails and faxes to Recovery Coaching in a timely manner; forward inquiries as needed Help plan, streamline, and execute administrative workflows and procedures for overall efficiency in consultation with the Recovery Coach Program Director Update and distribute Recovery Coach Contact List quarterly or more often as needed Monitor insurance reauthorization and annual intake due dates monthly to ensure required documentation is submitted in a timely manner: Create and update Re-auth/Annual intake spreadsheet monthly Send reminders/requests...

Billing Review Specialist The Billing Review Specialist is a key element in reconciliation between funding resources, ensuring all critical claim data is captured initially to collect payment for services rendered, and monitoring ongoing payment processes for individuals served. What you will do: Generates authorization, failed revenue, and eligibility reports on a day-to-day basis to proactively manage the front-end revenue cycle. Implements, monitors, and maintains prior authorization and ensures authorizations are obtained in accordance with the insurance timely filing deadlines and entered correctly into EHR system. Works with program staff to obtain authorization for additional visits as needed to eliminate or minimize non-covered services. Enters all changes to client data, including demographic and insurance information, into Carelogic with a high degree of accuracy, correcting any errors. Collaborates with appropriate program or department staff to...

Facilities Technician I The Facilities Technician I is an entry level position for the support of the BHN Facilities Department. General responsibilities are routine entry level building maintenance and facility- related tasks including HVAC, electrical, plumbing, carpentry, and other facility-related tasks as assigned. What you'll do: Completes short-term maintenance projects as needed (e.g., painting, basic household repairs, remodel, refurbish etc.). Cleans windows and glass doors. Moves and assembles furniture or equipment between BHN locations as needed. Performs minor plumbing, electrical, and carpentry repairs and services. Uses company vehicle to assist with refuse delivery to local waste management facilities as needed. Performs housekeeping duties as needed. Maintains grounds in clean and orderly manner as needed. Required to be part of rotating “on call” services for department. Requirements: High school Diploma or GED...