Berkshire Bank

Department: Loan Documentation & Servicing Reports to: Quality Control Manager Status: Non-Exempt Grade: 7 Salary Range: $20.50 - $32.12 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Boston, MA or Pittsfield, MA Purpose/Objective: Performs a wide variety of tasks related to loan servicing as related to commercial loans according to established policies, procedures and regulatory guidelines thus assuring overall quality and integrity of the Banks commercial loan portfolios. Key Accountabilities: Reviews daily reports to ensure accurate customer billing, rate review, payment changes, transfers and performs maintenance necessary for corrections. Assists in the ongoing processing of exception handling by pulling and working entries from tracking reports Performs the quality control...

Division: Retail Banking Department: Various Branch Network Reports to: Branch Manager Status: Non-Exempt Grade: 5 Salary Range: $20.00 - $27.13 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: West Boylston, MA Purpose/Objective: Identifies customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and champions digital engagement. Performs general operational duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as Banks main point of customer contact; maintains working knowledge of established policies and operating procedures. Key Accountabilities: Customer Service 50% Creates an exceptional client experience by...

Division: Retail Banking Department: Various Branch Network Reports to: Branch Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Salary range updated 4/10/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: West Harrison, NY Purpose/Objective: Provides exceptional experiences while educating clients on a wide variety of products and services. Lead builder of client relationships in the financial center and performs outreach to clients, prospects, and the community. Ensures proper documentation and compliance for all new accounts, loan requests, and account maintenance. Key Accountabilities: Advises clients on product selection, capitalizes on relationship building opportunities, and establishes new accounts. Originates/closes consumer loans and second mortgage products, ensures proper documentation for all...

Department: Eastern Funding Reports to: Customer Svc & Collections Mgr Status: Non-Exempt Grade: 6 Salary Range: $20.00 - $28.90 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Plainview, NY Purpose/Objective: The position is responsible for assisting the with all Eastern Funding LLC delinquent customer accounts. Principal Duties and Responsibilities Monitor and clear check and automatic debit bounces. Notify loan officers and management team of action steps taken by collections representative. Be proficient in the Companys accounting software system. Answer all customers billing related inquires. Make ACH date and bank changes as required. Create check spreadsheet for all incoming checks received by Customer Service. Maintain the Eastern Funding...

Division: Retail Banking Department: Various Branch Network Reports to: Regional Manager Status: Exempt/Officer Grade: 10 Salary Range: $55,588 - $102,474 Salary range updated 4/10/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Middletown, RI Purpose/Objective: Responsible for managing all functions of a retail branch. Maximize branch revenues, sales, customer satisfaction while minimizing operating losses. Inspire, motivate, coach and model sales and service behaviors. Must be a leader, team player and mentor, who fosters a motivated, diverse team environment to achieve expected results. Develop new business in the community through calling efforts and community involvement which results in achieving and/or exceeding assigned sales goals. Communicate, implement and monitor compliance of Bank standards, policies and procedures as...

Division: Retail Banking Department: Various Branch Network Reports to: Branch Manager Status: Non-Exempt Grade: 5 Salary Range: $20.00 - $27.13 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Lawrence, MA Purpose/Objective: Identifies customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and champions digital engagement. Performs general operational duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as Banks main point of customer contact; maintains working knowledge of established policies and operating procedures. Key Accountabilities: Customer Service 50% Creates an exceptional client experience by...

Division: Retail Banking Department: Various Branch Network Reports to: Branch Manager Status: Non-Exempt Grade: 5 Salary Range: $20.00 - $27.13 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: New Hartford, NY Purpose/Objective: Identifies customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and champions digital engagement. Performs general operational duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as Banks main point of customer contact; maintains working knowledge of established policies and operating procedures. Key Accountabilities: Customer Service 50% Creates an exceptional client experience by...

Status: Non-Exempt Grade: 4 Salary Range: $18.00 - $24.91 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Boston, MA Principal Objective Assist the overall Accounting and Finance functions including accounting monthly close process, financial reporting, accounts payable process and special projects. Principal Duties and Responsibilities: Treasury Function Assist with day-to-day accounting operations, Enter, verify, and maintain accurate financial data in the accounting system Assist with invoice processing, expense reports, and vendor documentation Perform basic account reconciliations under supervision (bank, credit card, or general ledger accounts) Support the monthly and quarterly close process by preparing schedules, schedules, and supporting documentation....

Division: Beacon Bank & Trust Department: Deposit Operations Reports to: Deposit Services Supervisor I Status: Non-Exempt Grade: 6 Salary Range: $20.00 - $28.90 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Pittsfield, MA Principal Objective Reporting to Deposit Operations Supervisor, the Deposit Operations Deposit Specialist I will be an experienced specialist, who is responsible for the execution of BAU functions performed by themselves within their respective team. The Deposit Specialist I will perform regular day to day activities similar to one or more other Deposit Specialists as well as the more complex activities and functions. Activities and functions may include but not limited to: executing financial and/or operational controls, user testing, release management, and workflow review....

Position Title: Commercial Banker III Bank/Department: Commercial Lending Status: Exempt/Officer/SVP Grade: 14 Salary Range: $115,297 - $212,491 Salary range updated 4/10/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Needham, MA Principal Objective Primary responsibilities include the development of new business, management of existing loan portfolio and adherence to credit, compliance and operational policies Principal Duties and Responsibilities New Business: This position will independently develop new business opportunities through business development efforts; including new client solicitation, active involvement in industry organizations, and expansion of existing client base. This will include the underwriting of loans by analyzing financial information and related reports and the preparation and presentation...

Status: Exempt/Officer Pay Grade: 9E Salary Range:$75,000 base plus commission Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Wellesley Hills, MA Principal Objective This position is responsible for soliciting and servicing a variety of residential mortgage loans. Interview applicants, collect financial data and documents, and make recommendations regarding the loan products that best meet the borrowers needs. Assist buyers in the purchase process through closing. Principal Duties and Responsibilities Develop and expand internal and external referral sources to grow mortgage business. Work closely with borrower(s) to secure all required information and loan documentation required for underwriting. Submit applications and supporting documentation consistent with all state and federal...

Division: Retail Banking Department: Various Branch Network Reports to: Regional Manager Status: Exempt/Officer Grade: 10 Salary Range: $55,588 - $102,474 Salary range updated 4/10/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Warwick, RI Purpose/Objective: Responsible for managing all functions of a retail branch. Maximize branch revenues, sales, customer satisfaction while minimizing operating losses. Inspire, motivate, coach and model sales and service behaviors. Must be a leader, team player and mentor, who fosters a motivated, diverse team environment to achieve expected results. Develop new business in the community through calling efforts and community involvement which results in achieving and/or exceeding assigned sales goals. Communicate, implement and monitor compliance of Bank standards, policies and procedures as well...

Division: Beacon Bank & Trust Department: Deposit Operations Reports to: Deposit Operations Manager II Status: Exempt/Officer Pay Grade: 10 Salary Range:$55,588 - $102,474 Salary range updated 4/10/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Lincoln, RI Principal Objective Follows standard practices in performing duties under the direction of the Manager of Account Services. Responsible for performing the diverse functions related to deposit systems, processing and for serving as an informational resource on all internal procedures within the department. Principal Duties and Responsibilities Service Delivery: Supervise the departments activities to ensure all SLAs are met or exceeded Lead or partner with other areas on issue management issue identification, impact assessment, remediation efforts, and...

Division: Retail Banking Department: Various Branch Network Reports to: Branch Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Moosup, CT - 344 Prospect St Purpose/Objective: Provides exceptional experiences while educating clients on a wide variety of products and services. Lead builder of client relationships in the financial center and performs outreach to clients, prospects, and the community. Ensures proper documentation and compliance for all new accounts, loan requests, and account maintenance. Key Accountabilities: Advises clients on product selection, capitalizes on relationship building opportunities, and establishes new accounts. Originates/closes consumer loans and second mortgage products, ensures proper...

Division: Commercial Department: C&I/CRE/Business Banking Reports to: SVP, Commercial Team Leader C&I/CRE/Business Banking Status: Exempt/Officer Grade:11 Salary Range: $85,457 - $122,975 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location:Pittsfield, MA Purpose/Objective: Provides support to Commercial Bankers (CB) in underwriting as well as monitoring and servicing an existing portfolio of complex loans and borrowing relationships. Continuously evaluates operational and financial performance to maintain portfolio quality and risk rating accuracy. Interacts with customers as well as bank employees to address credit and deposit service related matters in a satisfactory manner. Assists Commercial Bankers in all aspects of servicing customers both internally and externally. Key Accountabilities:...

Division: Beacon Bank & Trust Department: Call Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Medford, MA or Yorktown, NY Purpose/Objective: Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Beacon Bank. Responds to inquiries, performs research to resolve issues, educates customers, and promotes Berkshire Banks products and services. Identifies and offers new opportunities and solutions to meet customers needs. Key Accountabilities: Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to...

Division: Beacon Bank & Trust Department: Retail Ops Training Reports to: Retail and Consumer Training Director Status: Exempt Pay Grade: 9E Salary Range:$64,832 - 90,500 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Ipswich, MA orMedford, MA Purpose/Objective: Designs, develops, and delivers comprehensive training programs to enhance employee skills and organizational performance for the retail and consumer operations division. Also provides support and assistance on the maintenance and administrative functions of those training program. Maintains comprehensive knowledge of pertinent regulations and internal policies and procedures. Key Accountabilities: Develops, implements, and facilitates training programs to support retail and consumer operations. Performs administrative...

Division: Beacon Bank & Trust Department: Call Center Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Medford, MA or Yorktown, NY Purpose/Objective: Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Beacon Bank. Responds to inquiries, performs research to resolve issues, educates customers, and promotes Berkshire Banks products and services. Identifies and offers new opportunities and solutions to meet customers needs. Key Accountabilities: Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to...

Division: Beacon Bank & Trust Department: Retail Lending Reports to: Sr. Processing Manager Status: Non-Exempt Grade: 7 Pay Range: $20.50 - $32.12 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Lincoln, RI Purpose/Objective: Responsible for the review and processing of all Consumer Loan applications Organize and prepare loan packages to be submitted to the consumer loan underwriter for approval. Ensure timely closing of all loans by meeting department closing goal Principal Duties and Responsibilities Responsible for preparing and sending the required loan disclosures, within 3 business days to borrowers (including but not limited to TIL, GFE, and state specific disclosures) Re-disclose applications timely, when applicable Review submitted documentation to ensure...

Division: Beacon Bank & Trust Department: Small Business Admin Reports to: Director of Small Business Banking & Commercial Compliance Status: Exempt/Officer/VP Pay Grade: 11 Salary Range:$85,457.75 - $122,975.25 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: MA, NY, CT, RI, VT Purpose/Objective: Provides relationship management support, managing workout loans, developing strategy for overall portfolio, to Small Business in monitoring and servicing an existing exceptions managed portfolio of loans. Continuously evaluates exceptions-based portfolio performance to maintain portfolio quality and risk rating accuracy. Interacts with customers as well as bank employees and legal counsel to address credit and deposit service-related matters in a satisfactory manner. Key Accountabilities: A...

Division: Retail Banking Department: Various Branch Network Reports to: Branch Manager Status: Non-Exempt Grade: 5 Salary Range: $20.00 - $27.13 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Moosup, CT - 344 Prospect St Purpose/Objective: Identifies customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and champions digital engagement. Performs general operational duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as Banks main point of customer contact; maintains working knowledge of established policies and operating procedures. Key Accountabilities: Customer Service 50% Creates an exceptional client...

Division: Retail Banking Department: Various Branch Network Reports to: Branch Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Leominster, MA - 565 Main St Purpose/Objective: Provides exceptional experiences while educating clients on a wide variety of products and services. Lead builder of client relationships in the financial center and performs outreach to clients, prospects, and the community. Ensures proper documentation and compliance for all new accounts, loan requests, and account maintenance. Key Accountabilities: Advises clients on product selection, capitalizes on relationship building opportunities, and establishes new accounts. Originates/closes consumer loans and second mortgage products, ensures proper...