Sapphire Recruitment

Customer Service Representative Pay: $19/hour, or $20/hour for bilingual Spanish candidates Schedule: Monday-Friday, 8:00 am-5:00 pm Sapphire Recruitment is hiring Customer Service Representatives for a growing team in East Syracuse. This is a great opportunity for someone who enjoys helping customers, solving problems, and providing a high level of service in a fast-paced call center environment. What you’ll do: Handle a high volume of inbound customer calls Assist customers with product information, warranty questions, and service-related inquiries Connect homeowners with dealers for service and sales support Help dealers locate distributors for parts and technical support Route calls to the appropriate department and provide accurate information Triage customer concerns and escalate more complex issues as needed Support customers with connected products, including Wi-Fi-enabled systems and thermostats Document customer interactions, update...