Cigna

Resource Management Group - Long Range Resource Planning Advisor About the Department: The RMG team is responsible for collaborating with the operational leadership team to provide insights into staffing needs, efficiencies, expense savings, and modeling impact for various changes within the overall pharmacy environment. Our RMG team supports several lines of business across the Evernorth Pharmacy, including Accredo FE Operations/Biosim Team, ESI Front End Operations, ESI Patient Consult RPh, ESI Trend, ESI Clinical Programs, and ESI WeCare. Job Summary: Accurate demand forecasts are essential for managing both cost and quality of the services we provide our customers. As an RMG Advisor on the Long Range team, you are responsible for long range forecasting, vetting labor reduction projects, reporting, supporting operational workstream owners, and providing ad hoc analytical support. The RMG Advisor collaborates closely with short range RMG, operations partners, and...

Candidates who reside within 50 miles of the following locations will require the flexibility to perform onsite 3 days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ. Business Project Senior Advisor - Coverage Review Operations Are you energized by leading meaningful change and solving complex business challenges? As a Business Project Senior Advisor, you will shape high-impact initiatives that strengthen operations, improve outcomes, and help teams work smarter. This role is ideal for a thoughtful problem-solver who brings confidence, curiosity, and compassion to large, cross-functional work. Responsibilities Lead large, complex business initiatives that deliver measurable improvements in efficiency, quality, and stakeholder experience. Translate business needs into clear requirements, project plans, and workflows that guide teams from idea to execution. Partner with cross-functional leaders to assess impact,...

As a Dedicated Client Service Partner, you'll act as an extension of the Cigna Account Management team, delivering hands-on support to client HR partners and employees. You'll build strong relationship management skills, problem-solving abilities, and a deep understanding of Cigna products, benefits, and claim processes. Ready to deliver exceptional service and strategic insights that drive client satisfaction and program performance? Apply today! What You'll Do: Provide personalized, dedicated support to clients, HR teams, and employees, ensuring a smooth and seamless benefits experience Ensure we consistently deliver innovative solutions that exceed service expectations and improve access to care Take ownership of escalated issues, including complex claims, denials, authorizations, appeals, and incentive-related questions Educate employees on plan offerings, benefit usage optimization, and available resources Conduct lunch-and-learn sessions,...

Resource Management Group - Long Range Resource Planning Advisor About the Department: The RMG team is responsible for collaborating with the operational leadership team to provide insights into staffing needs, efficiencies, expense savings, and modeling impact for various changes within the overall pharmacy environment. Our RMG team supports several lines of business across the Evernorth Pharmacy, including Accredo FE Operations/Biosim Team, ESI Front End Operations, ESI Patient Consult RPh, ESI Trend, ESI Clinical Programs, and ESI WeCare. Job Summary: Accurate demand forecasts are essential for managing both cost and quality of the services we provide our customers. As an RMG Advisor on the Long Range team, you are responsible for long range forecasting, vetting labor reduction projects, reporting, supporting operational workstream owners, and providing ad hoc analytical support. The RMG Advisor collaborates closely with short range RMG, operations partners, and...

The Claims & PR Advocate is a phone queue-based position responsible for servicing inbound claim-related calls from members, providers, and provider office staff. Advocates will handle back-to-back calls throughout the day, with occasional outbound calls required to resolve claim issues. This role demands strong multitasking, technical proficiency, and independent problem-solving skills. Note: This position requires a Bachelor's degree to qualify. Key Responsibilities: Answer inbound calls from members and providers regarding claims, contracting, and provider relations. Work in a structured call queue environment, handling a high volume of calls daily. Make outbound calls as needed for issue resolution or follow-up. Use multiple applications during calls to research and resolve inquiries. Call topics may include: Claim status inquiries and explanations Requests for claim reprocessing or adjustments Provider...

Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. The Network Operations Senior Manager is responsible for leading the day-to-day execution and performance of onshore provider maintenance and offshore provider data management operations. This role owns operational strategy, capacity planning, and performance oversight, with accountability for meeting defined service level, quality, and compliance expectations. The Network Operations Senior Manager works closely with matrix partners and global service partners (GSPs) to manage inventory, staffing models, and workload distribution across onshore and offshore teams. Through strong collaboration and data-driven decision making, this role ensures appropriate resourcing, operational readiness, and continuous performance improvement to support network accuracy,...

Provides legal services on the most complex projects or cases and rapidly identifies key issues. Routinely looks for creative interpretations or application of law. Has developed subject matter expertise and demonstrates knowledge and judgment within specialty. Accurately analyzes risks and recommends alternative approaches. Strong knowledge of regulatory environment affecting business. Works with public affairs area to manage external and internal reactions. Resolves legal issues presented efficiently and without guidance. Deals with clients and senior level management. Manages relationships with business division partners, viewed by them as ""go-to"" person. May manage outside counsel. JD/Bar membership. Experienced privacy attorney will support the Office of Privacy and Innovation Governance, reporting to the Chief Privacy Counsel. This role will counsel on matters related to privacy, cybersecurity, data use, and technology matters, and partner closely with Pharmacy,...

Provides legal services on the most complex projects or cases and rapidly identifies key issues. Routinely looks for creative interpretations or application of law. Has developed subject matter expertise and demonstrates knowledge and judgment within specialty. Accurately analyzes risks and recommends alternative approaches. Strong knowledge of regulatory environment affecting business. Works with public affairs area to manage external and internal reactions. Resolves legal issues presented efficiently and without guidance. Deals with clients and senior level management. Manages relationships with business division partners, viewed by them as ""go-to"" person. May manage outside counsel. JD/Bar membership. Experienced privacy attorney will support the Office of Privacy and Innovation Governance, reporting to the Chief Privacy Counsel. This role will counsel on matters related to privacy, cybersecurity, data use, and technology matters, and partner closely with Pharmacy,...

Provides legal services on the most complex projects or cases and rapidly identifies key issues. Routinely looks for creative interpretations or application of law. Has developed subject matter expertise and demonstrates knowledge and judgment within specialty. Accurately analyzes risks and recommends alternative approaches. Strong knowledge of regulatory environment affecting business. Works with public affairs area to manage external and internal reactions. Resolves legal issues presented efficiently and without guidance. Deals with clients and senior level management. Manages relationships with business division partners, viewed by them as ""go-to"" person. May manage outside counsel. JD/Bar membership. Experienced privacy attorney will support the Office of Privacy and Innovation Governance, reporting to the Chief Privacy Counsel. This role will counsel on matters related to privacy, cybersecurity, data use, and technology matters, and partner closely with Pharmacy,...

Provides legal services on the most complex projects or cases and rapidly identifies key issues. Routinely looks for creative interpretations or application of law. Has developed subject matter expertise and demonstrates knowledge and judgment within specialty. Accurately analyzes risks and recommends alternative approaches. Strong knowledge of regulatory environment affecting business. Works with public affairs area to manage external and internal reactions. Resolves legal issues presented efficiently and without guidance. Deals with clients and senior level management. Manages relationships with business division partners, viewed by them as ""go-to"" person. May manage outside counsel. JD/Bar membership. Experienced privacy attorney will support the Office of Privacy and Innovation Governance, reporting to the Chief Privacy Counsel. This role will counsel on matters related to privacy, cybersecurity, data use, and technology matters, and partner closely with Pharmacy,...

Provides legal services on the most complex projects or cases and rapidly identifies key issues. Routinely looks for creative interpretations or application of law. Has developed subject matter expertise and demonstrates knowledge and judgment within specialty. Accurately analyzes risks and recommends alternative approaches. Strong knowledge of regulatory environment affecting business. Works with public affairs area to manage external and internal reactions. Resolves legal issues presented efficiently and without guidance. Deals with clients and senior level management. Manages relationships with business division partners, viewed by them as ""go-to"" person. May manage outside counsel. JD/Bar membership. Experienced privacy attorney will support the Office of Privacy and Innovation Governance, reporting to the Chief Privacy Counsel. This role will counsel on matters related to privacy, cybersecurity, data use, and technology matters, and partner closely with Pharmacy,...

Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. The Network Operations Senior Manager is responsible for leading the day-to-day execution and performance of onshore provider maintenance and offshore provider data management operations. This role owns operational strategy, capacity planning, and performance oversight, with accountability for meeting defined service level, quality, and compliance expectations. The Network Operations Senior Manager works closely with matrix partners and global service partners (GSPs) to manage inventory, staffing models, and workload distribution across onshore and offshore teams. Through strong collaboration and data-driven decision making, this role ensures appropriate resourcing, operational readiness, and continuous performance improvement to support network accuracy,...

Provides legal services on the most complex projects or cases and rapidly identifies key issues. Routinely looks for creative interpretations or application of law. Has developed subject matter expertise and demonstrates knowledge and judgment within specialty. Accurately analyzes risks and recommends alternative approaches. Strong knowledge of regulatory environment affecting business. Works with public affairs area to manage external and internal reactions. Resolves legal issues presented efficiently and without guidance. Deals with clients and senior level management. Manages relationships with business division partners, viewed by them as ""go-to"" person. May manage outside counsel. JD/Bar membership. Experienced privacy attorney will support the Office of Privacy and Innovation Governance, reporting to the Chief Privacy Counsel. This role will counsel on matters related to privacy, cybersecurity, data use, and technology matters, and partner closely with Pharmacy,...

Provides legal services on the most complex projects or cases and rapidly identifies key issues. Routinely looks for creative interpretations or application of law. Has developed subject matter expertise and demonstrates knowledge and judgment within specialty. Accurately analyzes risks and recommends alternative approaches. Strong knowledge of regulatory environment affecting business. Works with public affairs area to manage external and internal reactions. Resolves legal issues presented efficiently and without guidance. Deals with clients and senior level management. Manages relationships with business division partners, viewed by them as ""go-to"" person. May manage outside counsel. JD/Bar membership. Experienced privacy attorney will support the Office of Privacy and Innovation Governance, reporting to the Chief Privacy Counsel. This role will counsel on matters related to privacy, cybersecurity, data use, and technology matters, and partner closely with Pharmacy,...

Provides legal services on the most complex projects or cases and rapidly identifies key issues. Routinely looks for creative interpretations or application of law. Has developed subject matter expertise and demonstrates knowledge and judgment within specialty. Accurately analyzes risks and recommends alternative approaches. Strong knowledge of regulatory environment affecting business. Works with public affairs area to manage external and internal reactions. Resolves legal issues presented efficiently and without guidance. Deals with clients and senior level management. Manages relationships with business division partners, viewed by them as ""go-to"" person. May manage outside counsel. JD/Bar membership. Experienced privacy attorney will support the Office of Privacy and Innovation Governance, reporting to the Chief Privacy Counsel. This role will counsel on matters related to privacy, cybersecurity, data use, and technology matters, and partner closely with Pharmacy,...

Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. Network Operations Global Service Partner (GSP) Sr. Advisor / Program Management Sr. Advisor The Network Operations Global Service Partner (GSP) Sr. Advisor - is responsible for the strategic oversight, performance management, and financial governance of global service providers supporting provider data management and network operations. This role ensures partner delivery aligns with operational demand, quality standards, compliance requirements, and financial expectations. In addition to operational accountability, this role owns invoice oversight, approval governance, and the ongoing evolution of transaction-based pricing models. Working closely with Network Operations leadership, Finance, and matrix partners, the GSP Manager drives transparency, cost...

Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Ready to use your project management skills to manage a book of business within the National Client accounts? As a Client Account Installation Advisor, you'll manage all facets of client benefits set up; administrative details, benefits confirmation, structure and billing set up, eligibility collection and loading and ID card distribution. You'll act as a liaison between our clients and internal business partners driving the installation process Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ. What...

Encore Staff Pharmacist Please note this role is open to Cigna Group retirees only. POSITION SUMMARY The Staff Pharmacist interprets physicians' prescriptions, contacts doctors or other prescribers and/or patients to verify information on prescriptions and expedite processing of order. This position is responsible for dispensing medications within corporate and regulatory guidelines. The Staff Pharmacist will track order status and outstanding issues as well as consult with patients regarding the use of medications and potential drug interactions. This individual may take calls from clients regarding orders or clarification, maintain daily production, quality and service levels, vary work priorities and activities to accommodate business needs. ESSENTIAL DUTIES Interpret physicians' or prescribers' prescriptions. Contact doctors and/or patients to verify information on prescriptions such as drug strength, prescription sig., and drug name in order to expedite...

In this role, you will play a critical role in translating Dental and Vision strategy into action. You’ll lead complex, cross‑functional initiatives that improve how products, services, and capabilities are delivered—driving measurable outcomes for customers, partners, and the business. This is an opportunity to influence strategy, guide execution, and help teams deliver meaningful change. Responsibilities Lead end‑to‑end planning and execution of medium to large, cross‑functional projects supporting Dental and Vision strategic priorities, from concept through implementation and stabilization. Partner with business leaders to define project objectives, success metrics, scope, timelines, and dependencies, ensuring alignment with broader portfolio and business goals. Develop and maintain comprehensive project artifacts including project plans, schedules, risk logs, communication plans, governance materials, and executive status reporting. Facilitate...

Legal Compliance Advisor, Artificial Intelligence About the Role We are seeking a Legal Compliance Advisor, Artificial Intelligence to support the responsible, compliant, and scalable use of artificial intelligence (AI) across the enterprise. This role plays a critical part in operationalizing AI governance by translating emerging legal and regulatory requirements into practical oversight, controls, and implementation guidance. The Legal Compliance Advisor will report to the Chief Privacy and Innovation Governance Officer and join the Office of Privacy and Innovation Governance, comprising Privacy Legal and Compliance, Innovation Governance, Enterprise Model Governance, and Enterprise Incident Response. Together, this multidisciplinary team of attorneys, compliance professionals, and data scientists enable trusted innovation and enterprise risk management. Working cross‑functionally with Technology Counsel, Enterprise Model Governance, the AI Center of...

In this role, you will play a critical role in translating Dental and Vision strategy into action. You’ll lead complex, cross‑functional initiatives that improve how products, services, and capabilities are delivered—driving measurable outcomes for customers, partners, and the business. This is an opportunity to influence strategy, guide execution, and help teams deliver meaningful change. Responsibilities Lead end‑to‑end planning and execution of medium to large, cross‑functional projects supporting Dental and Vision strategic priorities, from concept through implementation and stabilization. Partner with business leaders to define project objectives, success metrics, scope, timelines, and dependencies, ensuring alignment with broader portfolio and business goals. Develop and maintain comprehensive project artifacts including project plans, schedules, risk logs, communication plans, governance materials, and executive status reporting. Facilitate...

In this role, you will play a critical role in translating Dental and Vision strategy into action. You’ll lead complex, cross‑functional initiatives that improve how products, services, and capabilities are delivered—driving measurable outcomes for customers, partners, and the business. This is an opportunity to influence strategy, guide execution, and help teams deliver meaningful change. Responsibilities Lead end‑to‑end planning and execution of medium to large, cross‑functional projects supporting Dental and Vision strategic priorities, from concept through implementation and stabilization. Partner with business leaders to define project objectives, success metrics, scope, timelines, and dependencies, ensuring alignment with broader portfolio and business goals. Develop and maintain comprehensive project artifacts including project plans, schedules, risk logs, communication plans, governance materials, and executive status reporting. Facilitate...

We are seeking an experienced and people-centered Technical Support Director to lead end-to-end production support for critical enterprise applications. This role blends strategic leadership with hands-on operational excellence, ensuring reliable, resilient, and customer-focused technology services. You will guide global teams and partners, strengthen support maturity, and help the organization move faster and smarter with confidence. Responsibilities: Set strategic direction for production support operations, focusing on service reliability, resiliency, and continuous improvement. Lead and develop global Level 2 production support and business support teams operating in a 24x7 environment. Ensure consistent application of ITIL-aligned practices across incident, problem, request, change, and configuration management. Strengthen application availability and performance through proactive monitoring, observability, and operational insights. Drive...

We are seeking an experienced and people-centered Technical Support Director to lead end-to-end production support for critical enterprise applications. This role blends strategic leadership with hands-on operational excellence, ensuring reliable, resilient, and customer-focused technology services. You will guide global teams and partners, strengthen support maturity, and help the organization move faster and smarter with confidence. Responsibilities: Set strategic direction for production support operations, focusing on service reliability, resiliency, and continuous improvement. Lead and develop global Level 2 production support and business support teams operating in a 24x7 environment. Ensure consistent application of ITIL-aligned practices across incident, problem, request, change, and configuration management. Strengthen application availability and performance through proactive monitoring, observability, and operational insights. Drive...