New Bedford Whaling Museum

The Museum Tour Coordinator supports the booking, organization, and delivery of museum learning programs for students and adults. This includes approximately 10,000 K-12 and college students annually and specialty groups. Reporting to the Associate Director of Museum Learning and working closely with educators, students, adult learners, and staff in various departments, the Museum Tour Coordinator manages booking inquiries, scheduling, administrative details, and logistics for student field trips and adult guided tours from start to finish. This individual demonstrates outstanding customer service, a solutions-oriented mindset, and a proactive sales approach that prizes positive visitor experiences on a daily basis. This is a part-time position of 25 hours per week, and a Monday-Friday, 8:30-1:30pm schedule. Core Responsibilities Fulfill scheduling and booking inquiries via phone and email Proactively sell experiences and bookings to student and specialty groups Actively...

The Volunteer Program Coordinator supports the smooth operation of the volunteer program, including coordinating communication, recruitment, interviewing and onboarding logistics, monthly meetings, weekly scheduling, and relationship building. The volunteer corps consists of approximately 125 individuals, who offer direct engagement opportunities for visitors and facilitate K-12 school group programming, among other roles. Reporting to the Associate Director of Museum Learning and working closely with the volunteers, as well as students and staff in various departments, the Volunteer Program Coordinator demonstrates outstanding customer service, a solutions-oriented mindset, and authenticity in relationship building to ensure a successful volunteer and visitor experience at the Museum. This is a part-time position of 20 hours per week, and an alternating Monday-Friday/Tuesday-Saturday, 8:30-12:30pm schedule. Core Responsibilities Recruits and interviews new volunteers...